Partner Operations, Academy (contractor)

GreenLight Workforce Solutions•San Francisco, CA

11h•Remote

About The Position

OpenAI Academy is seeking a Partner Operations contractor to manage day-to-day systems and coordination for the Community Trainer Program and Academy Jams. The role maintains dependable partner onboarding, cohort administration, records, communications, and program delivery, combining detailed operations with hands-on event execution. The Partnerships Lead sets partner strategy and commitments; this role translates those commitments into clear workflows and reliable delivery. The contractor will run onboarding for partners and participants in the Community Trainer Program; maintain accurate partner, trainer, and cohort records; coordinate cohort communications and logistics; and track prerequisites, attendance, assessments, teach-backs, and completion against criteria set by instructional colleagues. The role also coordinates access, data handoffs, and operational issues with internal teams and delivery partners, and develops checklists, communications, dashboards, and procedures for recurring work. For assigned Academy Jams, the contractor manages delivery workplans covering partner follow-up, venue readiness, registration, vendors, staffing, run-of-show materials, and day-of support. They coordinate with partnerships, event, and instructional colleagues; track expenses, dependencies, and risks; communicate next steps; collect feedback; close out records; and recommend improvements. The position is remote within the U.S., with a preference for candidates based in San Francisco, New York, or Washington, DC. Travel may be required for assigned Jams.

Requirements

Experience in program operations, partner operations, training administration, or another role where accurate records and consistent execution matter.
Experience supporting cohorts, partner networks, or recurring programs involving onboarding, scheduling, participant communications, and completion tracking.
Ability to notice missing information and conflicting records and follow through until they are resolved.
Confidence managing spreadsheets, shared databases, and program systems, with clear documentation and appropriate handling of participant information.
Hands-on experience coordinating in-person or hybrid events and ability to switch between detailed administration and live problem solving.
Clear communication with partners and internal teams, including surfacing missed deadlines or unresolved dependencies.
Ability to prioritize recurring operations and event deadlines and make capacity constraints visible early.

Nice To Haves

Experience in education, workforce development, nonprofit, or community programs.
Familiarity with train-the-trainer models.

Responsibilities

Run partner and participant onboarding for the Community Trainer Program, including intake, required information, cohort placement, scheduling, access requests, and timely follow-up.
Maintain accurate partner, trainer, and cohort records across approved systems, with clear owners, status definitions, and documentation.
Coordinate invitations, calendars, reminders, materials, office hours, and participant communications throughout each cohort.
Track prerequisites, attendance, assessments, teach-backs, and completion against criteria set by instructional colleagues; route readiness and credential decisions to designated owners.
Coordinate system access, data handoffs, and operational issues with internal teams and delivery partners, reconciling discrepancies before they affect participants.
Build and maintain checklists, standard communications, dashboards, and operating procedures that make recurring work easier to execute and audit.
Manage delivery workplans for assigned Jams, including partner follow-up, location readiness, registration, vendors, staffing, run-of-show materials, and day-of support.
Coordinate with the Academy Partnerships Lead on partner commitments and with event and instructional colleagues on logistics, content readiness, and facilitator preparation.
Track expenses, dependencies, and risks; escalate exceptions requiring a decision and keep partners informed of next steps.
Collect program and event feedback, close out records, and recommend improvements to onboarding, cohort operations, and Jam delivery.