Partner Operations Program Manager

Docusign • San Francisco, CA

1d • Hybrid

About The Position

The Partner Operations Program Manager is the subject matter expert for our partner technology stack, data and analytics foundations, and partner tools and infrastructure. They are responsible for owning and maintaining key processes across the partner lifecycle, ensuring data quality, and providing clear visibility into program and partner performance across the partner journey. They will lead the roadmap for our partner tech stack and analytics capabilities to support a growing partner ecosystem and help Docusign achieve aggressive partner growth goals. The Manager will be the operational lead of our Partner Programs, supporting the strategy, design and launch of new operational and strategic programs and partner benefits, as well as building improvements to partner setup, account management, and measurement of performance KPIs. They will focus on outcomes that drive simplicity, increase value, ensure data and process quality, and scale in support of a rapidly scaling organization. They will partner closely with cross-functional teams such as Partner Programs and Success, Finance, Growth, Revenue Operations, Legal, Marketing, Enablement and Sales Development to design processes and systems, foster strong relationships, and ensure seamless collaboration and information sharing. This role requires excellent project management skills, a metrics- and insights-driven approach to prioritization, strong analytical capabilities, and the ability to lead conversations and decisions across many internal organizations. This position is an individual contributor role reporting to the Sr Director, Global Partner Operations.

Requirements

• Basic 8+ years of relevant experience in a partner organization, GTM Operations, or Revenue Operations
• Bachelor’s degree or equivalent practical experience
• Experience in project and program management with quantifiable results
• Experience managing or developing partner technology capabilities (e.g., PRM, partner portals, onboarding flows, asset management, and MDF)
• Experience creating scalable processes and governance to support and grow a partner channel
• Experience working with Salesforce (or similar CRM) for reporting, workflows, and process automation
• Experience defining, tracking, and reporting on KPIs for partner programs, pipeline, revenue, and ROI
• Ability to direct cross-functional teams, set clear priorities, and ensure quality and accountability
• Ability to multitask, work under tight timelines, and collaborate with geographically distributed teams

Nice To Haves

• Strong analytical and problem-solving skills, including the ability to work with large data sets and translate insights into recommendations
• Roll-up-your-sleeves attitude to stand up new programs and enhance existing programs
• Excellent written and verbal communication skills with the ability to simplify complex topics for a variety of audiences
• Experience leveraging AI and automation to improve operational processes, data management controls, and governance
• Proficiency with Salesforce and Tableau (or similar BI tools), with a track record of building dashboards and performance reporting
• Experience with additional analytics tools and languages (e.g., advanced Excel; SQL or similar querying experience is a plus)
• Problem solver who challenges the status quo and proactively seeks creative, scalable solutions
• Comfortable working in a fast-paced environment, operating in ambiguity, and managing multiple projects simultaneously
• Meticulous and vigilant, with a high level of attention to detail and data quality
• Excellent stakeholder management and presentation skills, including experience presenting to senior leadership

Responsibilities

• Lead and manage the operational strategy and roadmap for partner programs, partnerships, and business processes related to how partners engage, service, and build with Docusign, including identifying opportunities to embed AI-driven automation and insights into core partner workflows
• Define the partner data model, governance, and data quality standards across CRM and related systems, ensuring partner and program data is accurate, complete, and structured to support advanced analytics and AI/ML use cases
• Aggregate, organize, and synthesize key partner performance information, using AI-enabled insights where appropriate, and translate findings into actionable recommendations for leadership
• Develop and launch new policies and processes; enable Partner teams and direct sales teams on partner mechanisms, processes, and workflows, ensuring compliance with Legal and Finance requirements
• Lead efforts to create or improve partner infrastructure, including partner onboarding, partner engagement workflows, and strategic partnership implementation
• Advocate for the partner organization by being a subject matter expert on partner strategy, business requirements, technology stack, and reporting
• Architect and govern AI-driven support solutions in partnership with R&D teams
• Integrate custom LLM embeddings, retrieval-augmented generation (RAG), and automation pipelines into support workflows
• Establish quality-control frameworks, defining validation checkpoints and governance policies for AI outputs
• Track AI performance metrics and drive continuous optimization based on accuracy and time savings
• Champion cross-functional AI fluency forums to co-innovate with Product and Engineering teams

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree