Partner Program Manager

Bosch Group•Dallas, TX

12h

About The Position

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Bosch Home Comfort is a leading source of high-quality heating, cooling, and hot water systems, committed to reinventing energy efficiency by offering smart products that work together as integrated systems and enhance quality of life in an ultra-efficient and environmentally friendly manner. The Partner Program Manager role is responsible for leading Sales and Marketing Programs, driving customer acquisition, retention, and loyalty initiatives, and designing and executing the Bosch Home Comfort PRO partner program across the United States and Canada to support sales growth.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience
A minimum of 5 years of experience with a demonstrated track record of accomplishment in marketing, sales, account management, and/or customer service
Highly customer-focused and oriented with strong customer service and interpersonal skills
Strong presentation skills
Clear communicator with attention to detail
Strong analytical skills and ability to interpret data
Project management and organization skills with ability to complete projects and tasks on time
Proficiency in Microsoft applications
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Responsibilities

Create a strategic approach to the program that allows us to be competitive in the marketplace
Collaborate with sales teams to support growth strategies by identifying initiatives needed for partner programs and promotions
Develop materials to promote program benefits and resources
Collaborate with third-party partners and with stakeholders within the business to deliver best-in-class customer experience when it comes to program participation
Communicate with internal and external stakeholders important updates, reminders, and launches related to partner programs
Track key-performance-indicators (KPIs) and report/present to leadership
Manage and resolve inquiries and escalations from both external customers and internal sales teams
Manage certain administrative aspects of program execution, including but not limited to purchase orders, invoices, rewards inventory tracking, forms processing
Maintain program portal
Support in-person and virtual customer events including distributor and dealer meetings and/or training
Travel expectations ~20%