Partner Operations, MSSP

Horizon3

12d•$115,000 - $136,000•Remote

About The Position

Horizon3 is seeking a Partner Operations Manager, MSSP to build and manage the operational foundation supporting our MSSP, MSP, and Telco partners. This hands-on role will own the processes, data, reporting, and cross-functional coordination required to improve partner onboarding, activation, consumption visibility, renewals, and recurring revenue. You will turn complex business requirements into scalable, measurable workflows across Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success. The ideal candidate brings strong operational judgment, analytical rigor, and experience supporting service-provider or recurring-revenue business models. You are comfortable navigating complex partner and customer hierarchies, identifying gaps across systems and processes, and driving practical improvements from concept through execution.

Requirements

4+ years of experience in Partner Operations, Channel Operations, Partner Success, Revenue Operations, or a related function supporting MSSP, MSP, Telco, service-provider, or recurring-revenue business models.
Understanding of consumption, recurring revenue, renewals, expansions, and partner economics.
Experience managing complex partner and customer account hierarchies.
Ability to turn ambiguous requirements into scalable processes, controls, SLAs, dashboards, and system requirements.
Hands-on experience with Salesforce or a comparable CRM.
Strong analytical, communication, project-management, and cross-functional stakeholder-management skills.
A track record of building, documenting, and improving scalable operational processes.
Comfort working across teams, resolving ambiguity, and driving execution without relying on direct authority.

Nice To Haves

Experience with MSSP, MSP, or Telco customer and tenant models.
Experience with licensing, provisioning, billing, usage, or revenue-reconciliation workflows.
Experience with PRM platforms, business-intelligence tools, workflow automation, or data-quality programs.
Experience in cybersecurity, SaaS, telecommunications, or another recurring-revenue technology environment.
Experience launching operating reviews, partner-health reporting, or lifecycle management programs.
Experience partnering with Finance, Legal, Product, Customer Success, or Revenue Operations on commercial and operational workflows.

Responsibilities

Own MSSP, MSP, and Telco Operations
Manage the partner lifecycle from onboarding and activation through expansion, renewal, and offboarding.
Establish clear operating workflows for partner, parent-account, customer, tenant, subscriber, and end-user relationships.
Coordinate licensing, provisioning, usage, consumption, billing, and recurring-revenue processes.
Establish operating rules that distinguish service-provider relationships from traditional reseller and referral motions.
Partner with Account Owners to monitor activation, adoption, and consumption and coordinate action plans for stalled or underutilized accounts.
Maintain visibility into renewals, expansions, risks, ownership, and next actions.
Build Visibility and Operational Scale
Build reporting across active partners, managed customers, usage, recurring revenue, pipeline, and renewals.
Translate business requirements into workflows, decision rules, SLAs, data requirements, dashboards, and system requirements.
Partner with internal teams to improve Salesforce, PRM, provisioning, billing, and reporting workflows.
Identify and implement process and automation improvements that reduce manual work, improve data quality, and strengthen the partner experience.
Establish repeatable controls and operating rhythms that support accurate forecasting, clean ownership, and reliable partner and customer data.
Lead Cross-Functional Execution
Serve as the operational point of contact for MSSP and Telco requests, exceptions, and escalations.
Manage intake, prioritization, cross-functional handoffs, and follow-through across internal teams.
Communicate performance, risks, bottlenecks, and recommended actions to stakeholders and leadership.
Facilitate recurring operating reviews that align Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success around partner performance and priorities.