Partner Implementation Manager

Uncountable • San Francisco, NY

2d

About The Position

Uncountable's partner network is a critical lever for global growth. This role ensures that every implementation delivered through a certified partner meets the same standard of scientific rigor, data quality, and customer outcome that Uncountable's internal team is known for. This role is closely related to our Scientific Implementation Manager function, with the added dimension of raising the capability of an entire partner ecosystem. This involves serving as the resident expert for partners, building training and enablement infrastructure, and maintaining a quality bar that protects Uncountable's reputation. The role requires scientific fluency, platform depth, and communication skills, along with the ability to teach, coach, and build systems that function independently.

Requirements

• Scientific depth: A meaningful background in chemistry, materials science, biology, chemical engineering, or a closely related field — enough to engage credibly with PhD-level researchers about their experimental workflows and data.
• Platform and configuration expertise: Demonstrated ability to work through complex, real-world data environments and design structured solutions — whether through prior implementation experience, scientific data management, or equivalent technical problem-solving.
• Software fluency: Comfort working with scientific or technical software — ELNs, LIMS, instrument software, data analysis tools, or similar. You pick up new tools quickly and aren't intimidated by data-heavy environments.
• Communication and teaching: Exceptional ability to explain complex ideas clearly to varied audiences — and a genuine ability to build others' capability, not just solve problems yourself.
• Project and stakeholder management: Comfort managing multiple partner relationships and implementation workstreams simultaneously, with the organizational clarity to keep quality high across all of them.
• Autonomy: Ability to build programs and processes from scratch, navigate ambiguity, and drive outcomes without waiting for a detailed playbook.

Nice To Haves

• M.S. or Ph.D. in chemistry, materials science, chemical engineering, biology, or a closely related field, plus 2–3 years of post-degree experience in implementation, technical consulting, or scientific data management.
• Prior experience in a partner-facing, channel, or ecosystems role — or in building training and enablement programs in a technical context.
• Hands-on lab experience — time spent running experiments gives you instant credibility with partners and their customers.
• Familiarity with data management concepts: structured spreadsheets, databases, ELNs, or LIMS.
• Exposure to multiple scientific domains (e.g., organic chemistry and polymer science, or biotech and formulation).

Responsibilities

• Oversee Partner-Led Implementations: Own quality assurance across all partner-delivered implementations, serving as the final authority on whether configurations meet Uncountable's standards before go-live.
• Stay closely involved in active partner implementations — reviewing data structures, attending key customer milestones, and stepping in to course-correct when needed.
• Maintain a clear picture of implementation health across the partner portfolio, identifying risks early and driving resolution.
• Serve as the Expert Resource for Partners: Act as the primary point of escalation for certified delivery partners when they encounter complex scientific data environments, edge-case configurations, or ambiguous customer requirements.
• Guide partners through challenging implementations in real time — answering technical and scientific questions, reviewing proposed configurations, and helping them think through trade-offs.
• Build deep, trusted relationships with partner teams so they feel supported and confident deploying Uncountable without hand-holding on every engagement.
• Design and Configure Complex Scientific Workflows: Directly lead or co-lead implementations for strategic accounts, ensuring the platform is configured in a way that faithfully captures each customer's experimental paradigm.
• Map intricate scientific data structures — multi-variable formulations, hierarchical sample relationships, linked test methods — onto Uncountable's data model.
• Work through ambiguous, real-world data environments (legacy spreadsheets, idiosyncratic naming conventions, non-standard workflows) and design configurations that are both scientifically accurate and practically usable.
• Develop and document reusable configuration patterns across domains (coatings, polymers, pharmaceuticals, food science, etc.) that can be distributed across the partner network.
• Build Partner Training and Enablement: Design and own Uncountable's partner enablement program — including onboarding curriculum, certification criteria, and ongoing training materials for new and existing partners.
• Develop reference documentation, configuration playbooks, and worked examples that give partners the tools to implement confidently and consistently.
• Run training sessions, workshops, and shadowing programs that build scientific and platform fluency across the partner ecosystem.
• Continuously iterate on enablement content based on what you see in partner implementations and where gaps emerge.
• Drive Cross-Functional Impact: Act as the voice of the partner ecosystem internally, surfacing patterns, gaps, and friction points to product and engineering teams.
• Collaborate with the partnerships team to define what "certified" means — what knowledge, skills, and track record a partner needs to deliver implementations independently.
• Feed implementation learnings back into Uncountable's internal playbooks and product roadmap.

Benefits

• Competitive base salary with performance bonus and meaningful equity
• Health and dental insurance
• 401(k) with employer contribution (US locations)
• Direct collaboration with Uncountable's implementation, partnerships, and product teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level