Partner Implementation Manager
About The Position
The Partner Implementation Engineer is the primary technical partner for higher education institutions during implementation and after launch. Working with university IT teams, Marketing, Partner Operations, Engineering, and internal Technology teams, this role translates institutional requirements into scalable solutions and ensures successful launches across communications, authentication, integrations, websites, and data exchange. This is a customer-facing role for a curious, practical problem solver who can lead technical conversations, investigate complex issues, and build trusted relationships with both technical and non-technical stakeholders.
Requirements
- 3–6 years of experience in a customer-facing technical support, solutions engineering, or implementation role, including direct work with customer or partner IT teams.
- Working knowledge of DNS, SPF, DKIM, DMARC, email authentication, APIs, integrations, debugging, and technical troubleshooting.
- Experience supporting email and SMS systems, including deliverability, sender reputation, authentication, and messaging workflows.
- Strong communication, emotional intelligence, documentation, organization, and the ability to bridge technical and non-technical discussions.
- A systematic, proactive approach to risk identification and problem-solving in a collaborative startup environment.
Nice To Haves
- Preferred experience in higher education and experience using AI tools to improve technical troubleshooting, documentation, automation, and implementation efficiency.
Responsibilities
- Lead technical discovery and serve as the partner’s primary technical advisor from implementation through post-launch support.
- Assess institutional environments and guide DNS configuration; SPF, DKIM, and DMARC email authentication; allowlisting, filtering, and email security configuration; SSO; domain verification; security reviews; data exchange requirements; and partner network testing.
- Translate technical requirements and risks into clear recommendations for university IT teams and internal business stakeholders.
- Validate automated and internally completed implementations, identify dependencies or launch blockers, and confirm technical readiness before launch.
- Test communications, registration, integrations, and partner workflows; troubleshoot domain and network issues, email deliverability, sender reputation, SMS messaging, messaging workflows, and other technical onboarding concerns.
- Investigate complex school IT issues—including email security systems such as Proofpoint—and coordinate resolution with Engineering or specialized internal resources when needed.
- Develop strong working knowledge of Twilio, Mailgun, Google Postmaster Tools, SFTP, APIs, and the broader communications and partner integration ecosystem.
- Read and interpret API documentation and support automation using cron jobs, SFTP, JavaScript, or other scripting approaches.
- Build familiarity with Front, Iterable, Duda, and Aircall to support connected partner and communication workflows.
Benefits
- 401k
- Health, Vision and Dental insurance packages
- Short term disability insurance
- Unlimited Paid Time Off
- Discounted Wellhub Membership
- Access to 3 Mental Health Applications
- One Medical Membership
- 8 Company-Paid for Therapy Sessions
- Free access to upskill through our Global Experiential Programs
- Excellent Birthing and Bonding Leave policies
- Sleep coach for post-partum and infant coaching
- Student and Partner focused half days every First Friday of the month
- Summer Fridays - half day on Friday during the summer months
- Extremely talented and intelligent co-workers
- A massive impact on universities and the lives of others, every single day
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
