Partner Success Implementation Engineer

NICE

1d•Hybrid

About The Position

The Partner Success Implementation Engineer is a key technical resource supporting partners throughout implementation, readiness, and ongoing product adoption. This role provides technical expertise, enhancement advocacy, and hands-on support for partner customers, ensuring they are fully enabled to deploy, configure, and optimize the platform. The Implementation Engineer works closely with Partner Success Managers and Technical Account Management (TAMs) teams, serving as a technical liaison and sharing best practices across the partner ecosystem.

Requirements

3-5 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
Strong troubleshooting skills with the ability to diagnose complex technical issues.
Experience with system integrations, APIs, configuration, or deployment workflows.
Excellent communication skills, with the ability to translate technical concepts for non-technical stakeholders.
Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

Nice To Haves

Experience partnering with channel or reseller organizations
Experience in a global technology or SaaS organization.
Deep knowledge of global partner ecosystems or channel/alliances strategy

Responsibilities

Provide technical guidance, troubleshooting, and product expertise to partner customers following readiness.
Advocate for product enhancements, escalating partner needs and collaborating with internal teams to ensure strong partner experience.
Deliver responsive, high-quality support to help partners resolve issues efficiently and maintain strong platform performance.
Provide hands-on technical implementation support for new partner customers, including configuration, integrations, deployment, and onboarding activities.
Ensure partners understand best practices for setup, customization, and long-term scalability.
Support the transition from implementation to steady-state support as partners become fully operational.
Serve as a liaison with the Technical Account Management (TAM) organization, ensuring seamless alignment with teams that support end-user customers.
Collaborate closely with Partner Success Managers to understand partner goals and technical requirements.
Communicate technical updates, product changes, and important insights across partner-facing teams.
Share best practices, technical lessons learned, and insights across partner accounts to elevate partner performance and consistency.
Contribute to documentation, training materials, and enablement content to support scalable partner readiness.
Participate in internal knowledge-sharing sessions to strengthen the technical skillset of the broader Partner Success organization.