Partner Engagement Manager, Battle Road

Onebrief•Fayetteville, NC

1d•Hybrid

About The Position

Onebrief is seeking a Partner Engagement Manager to join their Battle Road team. This role involves working with military leaders to influence how they train, plan, and make decisions using Onebrief's Atom Engine, a modern, game-engine-based platform for military modeling and simulation. The position requires engaging with customers at military commands, training them on the product, and ensuring the success of their exercises and simulations. The role is based at Battle Road, a Onebrief company, which is replacing legacy military simulation systems with a more accurate and flexible environment.

Requirements

3+ years of professional experience in a customer-facing role in a technical setting
Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environment
Direct experience working with customers face-to-face in real-world environments, understanding their needs then providing feedback directly to product and engineering teams
Demonstrated experience managing change. You know how to turn skeptics into advocates, helping organizations embrace new ways of planning and collaborating.
Ability to work in self-directed and effective in fast-moving, ambiguous environments
Prior military experience
Strong communication skills
Current Active Secret or Top Secret Security Clearance
Ability to work on-site in person at Ft. Bragg, NC
Ability to travel occasionally for work

Nice To Haves

You love our users, and you want to work with them.
You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse.
You can get things from large government organizations
You’re technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
You’re intense about our mission and passionate about Wargaming and simuations. It’s a core part of who you are
You’re proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation and effectively communicate your assessment and recommendations to inform strategic decisions.
You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.

Responsibilities

Lead customer demos, classes, and onsite events
Explain technical concepts clearly to non-technical audiences
Own customer-facing agendas, communications, events, surveys, and post-event follow-up
Engage constructively with officers, colonels, and generals to answer questions and build trust
Coordinate with other teammates to ensure technical support is delivered and timelines are met
Document customer needs, requests, risks, and opportunities, then route them appropriately
Maintain awareness of common customer issues and help prioritize them across docs, forums, and internal teams
Lead or support training sessions, workshops, and instructional blocks as adoption scales
Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism