Partner Engagement Manager

OpenGov•Chicago, IL

2d•$100,000 - $150,000•Remote

About The Position

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary: As a Partnerships Engagement Manager, you will play a crucial role in supporting the operational rhythm of the entire Professional Services Partner Program and Team. You will be responsible for maintaining our Professional Services and Expert Services Operational Management, while building out process efficiencies around our Partner Program. Under the Supervision of the Director of Professional Services Partnerships, the Partner Engagement Manager’s role is establishing a daily cadence of responding to and managing internal and external Professional Services Partnerships activities where we need. Responsible for centralized control and process development over a wide variety of internal stakeholders. From streamlining partner onboarding to ensuring flawless delivery, you'll build and manage the operational foundation that enables our partners to excel while continuously expanding our capabilities through strategic partnerships.

Requirements

5+ years of experience in operations or similar role expertise in subcontractors or vendor management a plus.
Experience working with multiple cross-functional professional services teams - ie. Project Managers, Analysts, Consultants, Product Managers
Experience in Project Management Tools, ie. ideally Rocketlane
Experience in CRM, ie. ideally salesforce.com
Background in financial operations, contract management, or accounting
Proven track record in managing complex operational processes
Excellent project management and organizational skills
Outstanding communication and relationship management abilities
Ability to work effectively in a remote environment
You share our values, and work in accordance with those values.

Nice To Haves

Experience with professional services delivery models a plus
Demonstrated success in process improvement and automation
Strong financial and accounting basics with keen analytical problem-solving capabilities

Responsibilities

Design and implement scalable operational processes for partner onboarding, documentation management, and system access provisioning
Create and maintain documentation for partner operational procedures and best practices
Administer partner access to internal systems while ensuring security protocols are followed
Coordinate with IT and Security teams for partner system access and compliance requirements
Prepare regular reports on partner operational health and performance
Support partner certification tracking and renewal processes
Support partner resource allocation and capacity planning across professional services offerings
Oversee partner financial operations including invoicing, payment processing, and revenue reconciliation
Develop and maintain partner relationships setting up contractual agreements and working models
Track partner delivery metrics and financial performance
Ensure adherence to partner agreements and operational requirements