Partner Development Manager

Impact.com•Santa Barbara, NY

About The Position

The Partner Development Manager will own two strategic publisher initiatives at impact.com. The role supports a major publisher migration, helping partners transition to impact.com with clear communication, defined processes, and continuity of revenue and relationships. It also owns the day-to-day relationship with a large strategic publisher platform partner, including recruiting brands to a new publisher program and ensuring the program operates smoothly on impact.com’s platform. The position combines external relationship management, internal coordination, and tactical problem-solving. The manager will coordinate with onboarding, customer success, technical support, product, and other teams; monitor migration and program performance; address issues and bottlenecks; and share publisher and partner feedback to inform product and program improvements.

Requirements

Experience in the performance marketing industry, with in-depth knowledge of affiliate platforms, publisher types, and how publishers make money.
Understanding of different payment models.
Ability to communicate effectively with publishers, partners, and internal team members at all levels.
Ability to persuade and command respect through expertise and knowledge of products and the business.
Ability to measure program effectiveness accurately and use data to improve processes and publisher success.
Ability to prioritize activities based on results for publishers, partners, and the business.
Ability to adapt quickly to changes in programs, platforms, or business needs.
Attention to detail in publisher data, contracts, migration tracking, and account management.
Ability to work independently and collaborate with cross-functional teams and external partners.
Willingness to learn new platforms, tools, and business models.
Comfort establishing trust and credibility with high-value external partners and internal stakeholders.

Nice To Haves

Background in publisher development, channel partnerships, or business development.
Experience managing publisher or partner accounts at scale.
Experience with platform migrations or transitions.
SaaS or affiliate network experience, specifically with impact.com.
Understanding of digital marketing or creator economy trends.
Project management or program coordination experience.

Responsibilities

Support a major publisher migration in waves, ensuring clear communication, defined processes, and timely follow-up.
Serve as a key contact for migrating publishers, answering questions about the migration and impact.com’s platform.
Track the transfer of contracts and relationships, identify blockers, and escalate issues to technical or management teams.
Coordinate technical implementations and integrations submitted by publishers, supporting them through setup.
Monitor advertiser and publisher satisfaction during migration, proactively address concerns, and help preserve revenue and relationships.
Coordinate with onboarding, customer success, and technical support to make publisher transitions smooth.
Own the day-to-day relationship with a large strategic publisher platform partner and align on roadmap priorities and operational execution.
Work with the strategic partner to identify, qualify, and onboard brands to its program, explaining the program and positioning it as a growth channel.
Monitor program adoption, engagement, results, and health, and identify opportunities for optimization.
Work with product, technical teams, and partners to resolve problems, address bottlenecks, and improve program operations on the platform.
Build relationships with key partner stakeholders to support alignment, advocacy, and continued partnership investment.
Maintain working relationships with Customer Growth, Support/Customer Solutions, Product, Onboarding, and Technical Services.
Keep management informed about migration progress, partner relationship health, publisher and advertiser satisfaction, and emerging issues.
Coordinate external partners and internal teams to resolve issues and keep both initiatives progressing.
Share publisher and partner feedback with product and leadership to inform roadmap decisions and program improvements.

Benefits

Medical, dental, and vision insurance.
Catered office lunch every Thursday, a healthy snack bar, and coffee.
Flexible spending accounts and 401(k).
Responsible PTO policy and a flexible working environment.
Up to 12 fully covered therapy or coaching sessions per year, with additional dependent coverage.
Monthly gym reimbursement.
Restricted Stock Units (RSUs) with a 3-year vesting schedule, pending Board approval.
Free Coursera subscription and PXA courses.
Paid parental leave: 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.
Technology stipend for a home office setup.
Monthly internet allowance.
25% variable commission plan.