Partner Development Manager

impact.com•Santa Barbara, CA

2d•$100,000 - $120,000

About The Position

The Partner Development Manager owns two strategic publisher initiatives at impact.com. The role supports a major publisher migration, providing clear communication and process to help partners transition to impact.com without revenue or relationship disruptions. It also serves as the primary relationship owner for a large strategic publisher platform partner, managing day-to-day coordination, recruiting brands to a new publisher program, and ensuring the program operates smoothly on impact.com’s platform. The position combines external relationship management, internal coordination, and tactical problem-solving. It works closely with publishers, the strategic partner, and internal teams to support migration and onboarding, monitor satisfaction and program performance, resolve issues, and share partner feedback to inform product and program improvements.

Requirements

Experience in the performance marketing industry, with in-depth understanding of affiliate platforms, publisher types, how publishers make money, and different payment models.
Strong communication skills with publishers, partners, and internal team members at all levels.
Ability to be persuasive and command respect through expertise and knowledge of products and the business.
Ability to measure program effectiveness accurately and use data to improve processes and publisher success.
Ability to prioritize activities based on the results they will deliver for publishers, partners, and the business.
Ability to adapt quickly to changes in programs, platforms, or business needs.
Attention to detail in publisher data, contracts, migration tracking, and account management.
Ability to work independently while collaborating with cross-functional teams and external partners.
Willingness to learn new platforms, tools, and business models.
Ability to establish trust and credibility with high-value external partners and internal stakeholders.

Nice To Haves

Background in publisher development, channel partnerships, or business development.
Experience managing publisher or partner accounts at scale.
Experience with platform migrations or transitions.
SaaS or affiliate network experience, specifically with impact.com.
Understanding of digital marketing or creator economy trends.
Project management or program coordination experience.

Responsibilities

Support publisher migration waves by providing clear communication, defined processes, and active follow-up.
Act as the key contact for migrating publishers, answering questions about the migration process and impact.com’s platform.
Track contract and relationship transfers, identify blockers, and escalate issues to technical or management teams as needed.
Coordinate with technical teams on publisher-submitted implementations and integrations, supporting publishers through setup.
Monitor advertiser and publisher satisfaction during migration, address concerns, and help preserve revenue and relationships.
Coordinate with onboarding, customer success, and technical support teams to support a smooth publisher transition.
Own the day-to-day relationship with a large strategic publisher platform partner, align on roadmap priorities, and support operational execution.
Work with the partner to identify, qualify, and onboard brands to the program, explaining how it works and positioning it as a growth channel.
Monitor program adoption, engagement, and results; identify opportunities to optimize performance.
Collaborate with product, technical teams, and partners to solve problems, address bottlenecks, and improve program operations on the platform.
Build and maintain relationships with key partner stakeholders to support alignment, advocacy, and continued investment.
Build working relationships with Customer Growth, Support/Customer Solutions, Product, Onboarding, and Technical Services.
Keep management informed about migration progress, partner relationship health, publisher and advertiser satisfaction, and emerging issues.
Coordinate between external partners and internal teams to resolve issues and advance both initiatives.
Share publisher and partner feedback with product and leadership to inform roadmap decisions and program improvements.

Benefits

Medical, dental, and vision insurance.
Office-only catered lunch every Thursday, a healthy snack bar, and coffee.
Flexible spending accounts and a 401(k).
Responsible PTO policy and a flexible working environment.
Mental health and wellness benefit with up to 12 fully covered therapy or coaching sessions per year, with additional dependent coverage.
Monthly gym reimbursement.
Restricted Stock Units (RSUs), with a 3-year vesting schedule pending Board approval.
Free Coursera subscription and PXA courses.
Paid parental leave: 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.
Technology stipend for home office setup and a monthly internet allowance.
25% Variable Commission Plan.