Partner Account Specialist II
Iridium Satellite•Tempe, AZ
•Hybrid
About The Position
The Partner Account Specialist II manages and grows a portfolio of Iridium partners, serving as a primary point of contact, building relationships, and supporting customer satisfaction. The role supports day-to-day account activities and customer inquiries, escalating complex issues to senior account managers or relevant teams. It also maintains customer records, tracks account activity, and assists with reports and account summaries. The position is hybrid, with employees expected to work in an Iridium office at least four days per week.
Requirements
- Bachelor’s degree in Business or a related field, or equivalent relevant experience in lieu of a degree.
- At least 2 years of relevant experience in customer-facing roles.
- Strong communication skills, including the ability to clearly present information and ideas.
- Confidence and ability to build meaningful relationships with a manager and team members.
- Ability to prioritize tasks, recognize and correct mistakes, and ask for help when needed.
- Proactive interest in self-improvement and gaining knowledge, and enthusiasm for sharing knowledge with others.
- Exposure to sales or account management processes.
- Familiarity with CRM systems such as Salesforce or Dynamics.
- Ability to work in the office at least four days per week.
Responsibilities
- Serve as the primary point of contact for assigned clients and a support point of contact for assigned customer accounts.
- Respond promptly to customer inquiries, requests, and basic issues.
- Assist in maintaining positive customer relationships and ensuring satisfaction.
- Escalate complex issues to senior account managers or relevant teams.
- Support day-to-day account activities, including order processing, service coordination, and contract administration.
- Maintain accurate and up-to-date customer records in CRM systems.
- Track basic account activity and metrics.
- Assist in preparing reports and account summaries for senior staff.
- Learn to identify patterns or potential issues under guidance.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan options
- Paid time off
- Paid holidays
- Paid parental leave
- Company stock eligibility
- Annual bonus eligibility
- Other discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
