Partner Account Specialist II
About The Position
As a Partner Account Specialist II, you will manage and grow a portfolio of Iridium partners, serving as a primary point of contact, building relationships, and supporting customer satisfaction. You will respond to partner needs, assist with routine account activities, maintain account records, track activity, and support senior staff with reports and account summaries. More complex issues are escalated to senior account managers or relevant teams. The role offers an opportunity to develop account-management skills in a collaborative environment. The position primarily works in an office setting and is largely sedentary, with most work performed at a computer. It requires basic office equipment. Employees are expected to work in an Iridium office at least four days per week under the company’s hybrid work policy.
Requirements
- Bachelor’s degree in Business or a related field, or equivalent relevant experience in lieu of a degree.
- At least 2 years of relevant experience in customer-facing roles.
- Strong communication skills and ability to clearly present information and ideas.
- Ability to build meaningful relationships with a manager and team members.
- Ability to prioritize tasks, identify and correct mistakes, and ask for help when needed.
- Willingness to seek opportunities for self-improvement and learning, and share knowledge with others.
- Exposure to sales or account management processes.
- Familiarity with CRM systems such as Salesforce or Dynamics.
- Ability to work in the office at least four days per week.
Responsibilities
- Serve as the primary point of contact for assigned clients and a support point of contact for assigned customer accounts.
- Respond promptly to customer inquiries, requests, and basic issues.
- Help maintain positive customer relationships and satisfaction.
- Escalate complex issues to senior account managers or relevant teams.
- Support day-to-day account activities, including order processing, service coordination, and contract administration.
- Maintain accurate, up-to-date customer records in CRM systems.
- Track basic account activity and metrics.
- Assist in preparing reports and account summaries for senior staff.
- Learn to identify patterns or potential issues under guidance.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan options
- Paid time off
- Paid holidays
- Paid parental leave
- Company stock may be available
- Annual bonus may be available
- Other discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
