Participant Care Coordinator
About The Position
The Participant Care Coordinator (PCC) schedules participant appointments across services such as medical, dental, therapy, specialty care, and transportation. The role ensures ordered appointments are completed within regulatory timeframes and in accordance with participants’ individualized care plans. PCCs support the interdisciplinary care team (IDT) and coordinate clinical services through ongoing communication with participants, interdisciplinary staff, and contracted providers. The position is temporary, anticipated to last 3–6 months, with the potential to extend to 9 months. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. St. Paul’s PACE is a coordinated care program for people age 55 or older who have chronic illnesses or disabilities and need medical care to live as independently as possible in their homes and communities. Its healthcare teams coordinate medical, social, and home care services. Applicants must be able to clear DOJ and FBI fingerprint checks and a drug screen.
Requirements
- High school diploma or equivalent.
- At least one year of administrative support experience.
- Ability to clear fingerprint checks through the DOJ and FBI and pass a drug screen.
Responsibilities
- Schedule ordered appointments within regulatory timeframes established by DHCS and CMS.
- Document necessary information in participants’ medical records and enter information across electronic platforms in accordance with department protocols.
- Coordinate follow-up appointments and collaborate with the medical records department to ensure providers and clinic staff have relevant information in a timely manner.
- Prepare packets and documentation for specialty visits.
- Attend daily interdisciplinary care team (IDT) meetings.
- Communicate appointment details and changes to participants, caregivers, and IDT members.
- Answer department inbound calls through the call queue.
- Maintain scheduling-related KPIs, including appointment scheduling timeframes, rescheduling turnaround times, telephone call queue times, and appointment coordination efficiency.
- Maintain accurate records and comply with privacy regulations.
- Perform other duties as assigned.
Benefits
- Health, dental, vision, and life coverage.
- Same-day pay available.
- Flexible vacation time: 17 days.
- Paid sick time.
- Education reimbursement up to $3,000 per year.
- Qualified Public Service Loan Forgiveness (PSLF) employer.
- 403(b) with employer match.
- Child care available.
- Employee referral bonuses.
- Upward mobility opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
High school or GED
