Participant Care Coordinator
About The Position
The Participant Care Coordinator (PCC) supports St. Paul’s PACE, a program providing coordinated medical, social, and home care services to people age 55 or older who have chronic illness or disabilities and need support to live as independently as possible at home and in the community. The PCC schedules participant appointments across services such as medical, dental, therapy, specialty care, and transportation, ensuring ordered appointments are completed in accordance with participants’ individualized care plans and regulatory requirements. The PCC supports the interdisciplinary care team (IDT) in coordinating clinical services and communicates regularly with participants, interdisciplinary staff, and contracted providers. The position also documents information in participants’ medical records, coordinates follow-up care, prepares materials for specialty visits, and helps ensure providers and clinic staff have the information needed to care for participants in a timely manner. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Applicants must be able to clear DOJ and FBI fingerprints and a drug screen.
Requirements
- High school diploma or equivalent.
- At least one year of administrative support experience.
- Ability to clear DOJ and FBI fingerprint checks and a drug screen.
Responsibilities
- Schedule ordered appointments within regulatory timeframes established by DHCS and CMS.
- Document necessary information in participants’ medical records and make electronic entries across platforms according to department protocols.
- Coordinate follow-up appointments and work with the medical records department to ensure providers and clinic staff receive pertinent information in a timely manner.
- Prepare packets and documentation for specialty visits.
- Attend daily interdisciplinary care team (IDT) meetings.
- Communicate appointment details and changes to participants, caregivers, and IDT members.
- Answer department inbound phone calls through the call queue.
- Maintain scheduling-related KPIs, including appointment scheduling timeframes, rescheduling turnaround times, telephone call queue times, and appointment coordination efficiency.
- Maintain accurate records and comply with privacy regulations.
- Perform other duties as assigned.
Benefits
- Health, dental, vision, and life coverage.
- Same-day pay available.
- 17 days of flexible vacation time.
- Paid sick time.
- Education reimbursement up to $3,000 per year.
- Qualified Public Student Loan Forgiveness (PSLF) employer.
- 403(b) with employer match.
- Child care available.
- Employee referral bonuses.
- Upward mobility opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
