Part Time Licensing Technician

City and County of Denver•Denver, CO

3d•$23 - $34•Onsite

About The Position

The City and County of Denver’s Community Planning and Development Department (CPD) is seeking a highly motivated individual to join their Contractor Licensing work group as a Part Time Licensing Technician. This position offers the opportunity to demonstrate direct customer service talent and licensing and/or regulatory expertise in an environment dedicated to trust, collaboration, and building rapport with colleagues and customers. Working for the City and County of Denver (CCD) provides competitive pay, great benefits, and opportunities for purpose-driven work. Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development, and maintenance of private property in Denver, aiming to make Denver a great place to live, work, and play. The Part Time Licensing Technician will need to be comfortable and adept at working within a web-based system and explaining city licensing rules, regulations, and state statutes to customers.

Requirements

Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Two (2) years of clerical experience including one (1) year of experience performing specialized and/or technical office support work
Ability to learn quickly
Efficiently demonstrates excellent time/work management skills
Works well under pressure and able to multitask
Strong attention to detail and highly organized

Nice To Haves

Previous experience within the construction field
An understanding of how to research and apply municipal codes and statutes
Excellent customer service and problem solving skills
Familiar with the Accela Permit Tracking System
Familiar with Microsoft Outlook, Word and Excel

Responsibilities

Working with independent contractors and customers to determine and communicate licensing requirements and necessary documents
Manage a high volume of inbound calls while professionally assisting a diverse customer base, effectively de-escalating challenging interactions, identifying customer needs, and maintaining composure under pressure
Become a subject matter expert on the ePermits platform, providing clear, step-by-step support to help customers successfully navigate the system and complete license and certificate applications or renewals
Obtaining, monitoring, tracking, and organizing data that may require information searches through files, policies, procedures, records or computer files
Performing routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents
Stocking counter with adequate forms and other required materials
Performing other related duties as assigned or requested