Part-Time Ambassador, Seaport
Everlane
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Posted:
August 1, 2023
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Onsite
About the position
The Ambassador role at Everlane is responsible for delivering a best-in-class store experience and serving as the face of the brand. The main goal is to have a positive impact on customers' time in the store by fostering a positive environment and providing exceptional customer service. The Ambassador should be customer-focused, passionate about the product, and able to exceed individual goals. This role requires the ability to work in a fast-paced environment, collaborate with the team, and maintain a positive attitude.
Responsibilities
- Use curiosity to gain strong customer understanding to deliver customer-centric solutions that exceed expectations
- Takes on opportunities and challenges with a sense of urgency and high energy. Shoes pride in your work and takes ownership of your own performance
- Foster emotional and social connection within the store environment and community, while recognizing the value that different perspectives bring
- Take accountability for how you present yourself and manage your emotions in order to create a positive environment for yourself and others
- Leverage product knowledge to actively sell and style our products and offer fit advice
- Introduce and educate our customer about our Brand’s mission, values, and ethos
- Have a customer-first mindset when working with customers
- Show up to shifts on time with a can-do attitude
- Be flexible through shift to work in multiple zones while effectively communicating with your team
- Process purchases, returns and exchanges
- Keep your store clean and tidy and maintain store presentation
- Process, organize, and prepare inventory
- Restock sales floor throughout the day
Requirements
- Experience in retail, sales or the service industry
- Passion for helping others and enjoys being a part of a team
- Ability to multi-task and pivot quickly in a fast-paced and ever-changing environment
- Exceptional communication skills and comfortable receiving feedback
- Ambition to learn and grow from others
- Ability to bend, reach, and stretch for product, as well as lift, carry, and move at least 40 pounds
- Minimum of 12 hours availability per week
Benefits
- Competitive hourly pay range of $16.00 - $18.00
- Opportunity to work in a fast-paced and ever-changing environment
- Chance to be part of a team and help others
- Ability to learn and grow from others
- Flexible work schedule with a minimum of 12 hours of availability
- Opportunity to work with a reputable company (Everlane) and their values
- Emphasis on health and safety, including a commitment to creating a safe working environment
- COVID-19 vaccines required for all team members (with exemptions)
- Focus on cleanliness and organization for everyone's health and safety