Part-Time Admin / Client Experience Representative (In-Person)

Childhood Drowning Prevention Foundation•Norco, CA

23d•$19•Onsite

About The Position

The Childhood Drowning Prevention Foundation & Big Kahuna Swim Academy is seeking a seasoned, service-driven professional to serve as the face of our organization. This role is intentionally designed for someone who is not in between jobs, not exploring options, and not passing time —but instead looking for a place to plant roots and grow long-term in a mission-driven organization. If you are looking for a temporary role while pursuing something else, this will not be the right fit. You will be the first and lasting impression of our organization. Deliver a consistent, caring, and professional experience for every family we serve (in person, by phone, email, social media and via text) Support families with scheduling, enrollment, and program questions Ensure seamless communication between clients, instructors, and leadership Assist with booking, billing support, and account updates Maintain a calm, organized, and welcoming environment Anticipate needs and solve problems before they arise This is for someone who: Is a seasoned professional in customer service, admin, or client experience roles Is deeply service-oriented and naturally puts their boss and the organization first Is highly reliable —your consistency builds trust Communicates with professionalism and clarity Takes ownership and makes the team better simply by being part of it Is seeking a long-term home , not a stepping stone Your work directly supports drowning prevention and life-saving swim education You are part of a purpose-driven organization serving families in our community You will operate within a culture that values: Excellence Teamwork Grit Serving above self This is a small, high-standard team where long-term commitment is valued and recognized. The Childhood Drowning Prevention Foundation, member of the United States Swim School Association, provides life-saving swim instruction in their communities that builds confidence and develops safety skills in a student-centered environment. You have the opportunity to develop a rewarding career while helping people learn a lifelong and life saving skill. If you are someone who loves kids and making a difference, look no further! Start your career in the learn to swim industry today by joining the staff at the Childhood Drowning Prevention Foundation. Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.

Requirements

Proven experience in a client-facing or administrative role
Strong communication skills (in person, phone, written)
Highly organized with strong attention to detail
Comfortable with scheduling systems and technology
Must be dependable and aligned with a service-first mindset
Comfortable working in a poolside environment

Responsibilities

Deliver a consistent, caring, and professional experience for every family we serve (in person, by phone, email, social media and via text)
Support families with scheduling, enrollment, and program questions
Ensure seamless communication between clients, instructors, and leadership
Assist with booking, billing support, and account updates
Maintain a calm, organized, and welcoming environment
Anticipate needs and solve problems before they arise