Parking Supervisor - PT - Weekdays (44648)

Lehigh Northampton Airport Authority•Allentown, PA

12d•Onsite

About The Position

This position assists in the operation and administration of the parking system and ground transportation available at Lehigh Valley International Airport, Queen City Airport, and Braden Airpark. The role involves ensuring ground transportation companies adhere to all rules and regulations, supervising parking staff, processing customer complaints, reconciling revenue, and performing cashier operations. The supervisor will also coordinate maintenance of parking equipment, perform facility inspections, and review signage and data for accuracy. Additionally, the role requires administering personnel policies, supporting relationships with stakeholders, and performing other assigned duties.

Requirements

Must be at least 18 years old.
Must report to work dressed appropriately, as defined in the employee handbook, and in accord with the position. Attire can be formal, traditional, or business casual attire.
Must maintain a valid driver’s license that meets insurance requirements.
Must be available to work split shifts, nights, weekends and holidays when required.
Successfully pass continual training, security and employment requirements.
Must possess acceptable English language skills to include speaking, reading, writing and comprehension.
Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.
Must be able to use hands and fingers to type, handle bags, boxes, objects or controls.
Ability to lift and/or move up to 50 pounds and occasionally lift up to 99 pounds with assistance.
Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, decipher radio communications, and hear alarms, including vehicle and other warning signals.
Able to tolerate exposure to noise levels up to 90 decibels at times, hearing protection is provided and optional.
Have the physical ability and awareness to safely navigate in and around equipment and aircraft.

Nice To Haves

A minimum of two years Supervisory/Management experience in a transportation environment.
Ability to plan and organize work, establishing priorities to carry projects through to timely completion and when necessary, meet emergency demands.
Work effectively both independently and in a team environment, work with limited direct supervision, be organized, detail-oriented, and able to multi-task.
Previous Customer Service experience preferred.
Excellent PC skills including Word, Excel, Outlook and other applicable computer programs.
Strong written, oral, and interpersonal skills.
Able to respond and perform in emergency situations and severe weather conditions.

Responsibilities

Ensure ground transportation companies conducting business with the Authority abide by all Resolutions, Rules, and Regulations for each of the Airports owned / operated by the Authority.
Supervise parking staffing and assist in the hiring, training, payroll and scheduling to assure expected levels of airport activity.
Implement ground transportation guidelines, policies, and standard operating procedures for personnel to facilitate the efficient operation of public parking lots and parking booths.
Process all patrons’ complaints and inquiries.
Reconcile revenue from parking operations.
Perform cashier operations, cash handling, credit card processing, monetary reconciliation, using computer registers, operations, ribbon replacement, resolve ticket/credit card jams and interact with customers.
Professionally communicate over two-way radio, telephone, and email.
Possess and maintain a valid Driver’s License.
Coordinate all maintenance of parking revenue control equipment.
Perform periodic inspections of facilities and equipment to ensure cleanliness and proper operation.
Review and analyze signage requirements, web site data, and various publications to ensure adequate and accurate information on parking and ground transportation.
Administer and adhere to all Authority personnel policies and departmental and affirmative action guidelines.
Support and maintain effective working relationships with customers, tenants, co-workers, subordinates, and the public.
Additional duties as assigned.