Parking Supervisor

Dickies Arena•Fort Worth, TX

2d•Onsite

About The Position

Trail Drive Management Corp (TDMC) is looking for a part-time Parking Supervisor. This position is responsible for the oversight of the parking teams for a designated shift and will assist in ensuring that the parking operations are efficient, profitable, and maintain the highest standards with professionalism. This position will be 100% on-site.

Requirements

Must be a minimum of 18 years of age.
Must possess a valid Driver’s License.
Punctual and presentable shift attendance; neatly groomed in a clean, well-maintained uniform.
Personable and proactive team player with excellent communication skills.
Previous supervisor experience.
Able to communicate effectively with management, guests, and team members.
Ability to handle multiple tasks in a fast-paced, high-energy environment.

Nice To Haves

Previous parking and customer service-related experience preferred.
Bilingual (preferred).

Responsibilities

Greet and guide all guests in a welcoming and friendly manner.
Respond to guest concerns respectfully and calmly.
Responsible for the daily financial reporting across all parking lots and reconciliation of all parking revenue.
Follow the system of checks and balances to ensure accuracy of reporting for reconciling cash.
Report unattended bags and packages, medical situations, incidents, or emergencies for the designated shift assigned.
Ensure staff take their appropriate breaks without affecting coverage.
Supervise staff to ensure staff follow policies and procedures.
Resolve guest issues and complaints by providing the ultimate guest experience.
Ensure guests are exiting the parking lot safely.
Give adequate directions to guests in a professional manner.
Resolve parking lot disputes that occur between guests.
Assist the Parking Management team as required/assigned.
Ensure deployment of crew is well thought out according to position, experience, security knowledge, work ethic, and attitude.
Walk posts with the management team to ensure accuracy of coverage.
Attend and participate in daily briefings with the management team.
Provide on-the-job training, coaching, and development.
Monitor two-way radio traffic.
Responsible for assisting and participating in the area emergency, evacuation plan, and evacuation drills.
Possess a high level of area knowledge and the operations associated with the area assigned
Performs other duties as assigned.