Valet Parking Supervisor

LAZ Parking Texas•Tulsa, OK

14h•Onsite

About The Position

LAZ Parking is a large and growing parking company seeking a Valet Parking Supervisor. The company emphasizes its people-first approach and its mission to create opportunities for employees and value for clients. The Valet Supervisor will oversee operations, aiming to maximize revenue, manage expenses, and ensure customer satisfaction by maintaining high service standards aligned with client expectations.

Requirements

High school diploma or GED required.
Strong customer service experience.
Valid driver’s license required.
Ability to communicate professionally and effectively.
Must be open to feedback, differing opinions, and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent teambuilding and interpersonal skills.
Ability to drive a standard transmission.
Basic computer skills.
Ability to produce and maintain an acceptable driving record and unrestricted driver’s license.

Nice To Haves

Supervisory experience is preferred but not required.

Responsibilities

Support location management with financial, operational, safety, and service-related success.
Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift.
Ensure staff adheres to rules of conduct, policies, and procedures.
Embrace, resolve, and see through to resolution any customer service or client concerns.
Communicate any challenges to Location Management to address.
Ensure new employees are fully trained in completing end-of-shift reports.
Perform basic equipment troubleshooting.
Reconcile keys at the end of the shift with the current inventory.
Serve as a primary point of contact for patrons during the shift to receive and distribute tickets, keys, and cash.
Greet customers in a friendly manner, ideally by name, and be responsive and timely with correspondence and problem resolution during the shift.
Park and return customer vehicles upon request and as necessary in a timely manner.
Sign/initial as the “valet” on shift cash-out sheets and provide shift cash-out sheets to the company manager responsible for the shift, answering any questions thereon.
Assist with the management and development of the team to accomplish annual and periodic goals/initiatives.
Identify high potential employees to support the organization’s continued growth.
Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
Report any and all safety concerns to the Location Manager/Assistant Managers for review and suggestions on how to improve safety at your operation.
Supervise, mentor, and train staff on day-to-day activities in the absence of management.
Assist in establishing performance standards, recommending and implementing changes to procedures when necessary.
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and airport internal service metrics.
Cultivate client relationships and business retention.
Responsible for claims and safety-related training and prevention initiatives.
Responsible for overall financial success during their shift.
Prepare daily, weekly, monthly, and annual financial and operational reports as required.
Additional duties as assigned.