Parking Lot Concierge

MinuteMan Car Wash • Toledo, OH

25d • Onsite

About The Position

The Parking Lot Concierge is responsible for creating a welcoming first impression for customers, guiding traffic flow, and maintaining the cleanliness and organization of the parking lot. This role involves direct customer interaction, ensuring supplies are stocked, monitoring for safety, and collaborating with other team members to provide a seamless customer experience. The ideal candidate is customer-service oriented, organized, dependable, and comfortable working outdoors in various conditions.

Requirements

• Strong customer service skills with a friendly and approachable personality.
• Ability to stay organized and calm in a fast-paced, busy environment.
• Dependable work ethic and a team-oriented mindset.
• Comfortable working outdoors in various weather conditions and standing for extended periods.
• Effective communication skills to provide clear directions to customers.
• Must "Get" the importance of lot flow, "Want" to provide a great guest experience, and have the "Capacity" to remain active and alert outdoors.

Responsibilities

• Act as the primary greeter in the lot, guiding traffic flow and ensuring a welcoming first impression.
• Maintain the "MinuteMan Standard" for the parking lot, vacuum areas, and trash management.
• Ensure all customer-facing supplies (towels, cleaners) are stocked and ready for use.
• Monitor lot activity to ensure vehicle safety and an organized flow of traffic during peak hours.
• Proactively welcome customers as they arrive and direct them to open vacuum stalls or the wash entrance.
• Monitor and restock towel bins and cleaning solution bottles continuously throughout the shift.
• Empty all trash receptacles in the vacuum and lot areas before they become full.
• Keep the parking lot organized, sweeping up debris and ensuring the area is safe and presentable.
• Answer basic questions about wash services and memberships, directing customers to an MSSR for sign-ups.
• Assist customers with basic needs, such as help with vacuum hoses or locating specific site amenities.
• Maintain a high level of alertness to prevent traffic congestion or safety hazards in the lot.
• Follow and document lot-specific duties in the checklist app as instructed by the GM.
• Collaborate with Wash Attendants and MSSRs to ensure a seamless handoff as cars move from the lot to the tunnel.
• Maintain a positive and approachable demeanor even during high-volume periods or adverse weather.
• Perform other lot-maintenance duties as assigned by management to support site operations.

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Annual review each year with an opportunity for a raise
• Positive team environment with opportunities for growth into MSSR or Leadership roles
• We close on all major holidays
• Five days of Paid Time Off accrued after one year of employment (full time employees only)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed