PARKING LOT ATTENDANT

Inn of the Mountain Gods Resort and Casino•Alto, NM

2d•Onsite

About The Position

The Parking Lot Attendant provides efficient and safe parking for vehicles and assists other departments when needed. The role assumes responsible charge of the parking lot, performs pre-operational inspections, and assists with opening and closing lifts and the parking lot. The attendant advises management of conditions or occurrences that may adversely affect safe parking lot operations. The attendant provides guests with directions and venue information, responds promptly and professionally to comments and complaints, and takes ownership of guest issues until resolved. The role supports resort operations by protecting property and equipment, keeping assigned areas neat and in good repair, communicating relevant information between shifts, and helping other departments and team members succeed. Performance is expected to reflect IMGR&C’s hospitality, service, teamwork, communication, attendance, appearance, and conduct standards.

Requirements

High school diploma or General Education Diploma (GED).
Good oral and written communication skills.
Quality people skills.
Must be able to work all shifts.
Proven record of dependability of performance.
Must pass a pre-employment drug screening.
Must pass a pre-employment criminal background investigation.
Must meet the physical requirements of the job, including standing for several hours and occasionally lifting or moving up to 50 pounds.
Must be able to use handheld communications devices.
Must demonstrate IMGR&C values represented by A-P-A-C-H-E: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Must work collaboratively with other team members and exemplify teamwork.

Nice To Haves

Mescalero Apache preference.
Bicultural experience preferred.

Responsibilities

Provide efficient and safe parking for vehicles.
Assume responsible charge of the parking lot.
Advise management of conditions or occurrences that may adversely affect safe parking lot operations.
Perform pre-operational inspections.
Assist with opening and closing all lifts and the parking lot.
Provide guests with directions and venue information.
Respond promptly, professionally, and in a friendly manner to guest comments and complaints; take ownership of guest problems until resolved.
Help other departments and team members as needed, including providing service beyond assigned job responsibilities when necessary.
Protect resort property, equipment, furnishings, and associated areas; keep them neat, clean, and in good repair.
Communicate information needed by others, including passing relevant information to the next shift.
Report guest complaints and compliments to a supervisor or manager, and report resort grounds or equipment that do not meet standards.
Suggest improvements to performance, outcomes, team success, and guest satisfaction.
Respond positively and effectively to obstacles, changing conditions, and internal or external needs, including when guidance is unavailable.
Meet applicable attendance, appearance, hospitality, service, teamwork, and professional conduct standards.