On-Call Parking Attendant (non-driving / non-valet)

Propark Mobility • Boston, MA

26d • $17 - $20 • Onsite

About The Position

Propark Mobility is hiring on-call, non-driving/non-valet Parking Attendants in Boston, Massachusetts. The role pays $17–$19.50 per hour, with shifts that vary and may include afternoons, evenings, weekends, mornings, or overnight availability. Prior customer service experience is required. Applicants must be at least 18 years old. A high school degree is preferred but not required.

Parking Attendants direct patrons to parking spaces, issue and process parking tickets, complete shift paperwork, and provide courteous customer service in accordance with company standards. They may also perform small cleaning or maintenance tasks and other projects assigned by location management.

The position involves standing, walking, sitting, using hands and fingers, handling tools or controls, reaching, talking, and hearing. Employees may occasionally lift or move objects weighing up to 25 pounds. The work environment may include prevailing weather conditions, regular exposure to fumes and airborne particles, and minimal to moderate noise.

The role offers free parking while working at assigned Propark locations, flexible scheduling, paid holidays, wellness benefits according to applicable city or state mandates, and access to a free, confidential employee assistance program. On-call employees are not eligible for health insurance benefits. Additional vacation, birthday time off, and benefits packages are described as applying to full-time employees.

Requirements

• Must be at least 18 years old.
• Prior customer service experience is required.
• Ability to read, comprehend, and communicate effectively verbally and in writing.
• Ability to work in a fast-paced environment.
• Ability to maintain a professional and friendly demeanor with employees and parking customers.
• Ability to resolve customer issues professionally and courteously.
• Availability for varying shifts; the posting lists mornings, evenings, and overnight availability, and notes that shifts may include afternoons, evenings, and weekends.
• Ability to meet the position’s physical demands, including occasionally lifting or moving objects up to 25 pounds.

Nice To Haves

• High school degree (preferred but not required).
• One or more years of customer service experience.

Responsibilities

• Direct patrons where to park.
• Issue tickets to customers and record required information on each ticket.
• Process exception transactions, such as lost-ticket and grace-period tickets, according to company policy, including completing applicable forms.
• Complete daily shift paperwork recording transactions by parking rate, vehicle counts, contract parkers, vehicles left in the facility, validated tickets, and exception tickets.
• Provide the company’s customer-service standards by maintaining the required uniform appearance, using the company greeting, answering questions, resolving issues, and thanking customers upon exit.
• Complete small cleaning or maintenance tasks according to company checklists when requested by local management.
• Complete other special projects assigned by location management.

Benefits

• Free parking while working at assigned Propark locations.
• Flexible scheduling.
• Seven paid holidays, including a floating birthday holiday; wellness is provided according to city or state mandates.
• Free, confidential employee assistance program available to employees and their families 24/7, including three free counseling sessions for employees and each household family member.
• Full-time employees receive paid vacation and an extra day off on their birthday.
• Full-time employees are offered a benefits package that includes medical, HSA, FSA, dental, vision, six supplemental insurances, commuter benefits, pet insurance, and a 401(k).
• On-call positions are not eligible for health insurance benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed