Parking Attendant

SP Plus•Cleveland, OH

7d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Parking Attendant helps maintain an orderly, clean, and presentable parking facility while directing customers and supporting day-to-day garage operations. The role requires courteous customer service, adherence to scheduled workdays and uniform requirements, and reporting safety issues and unusual occurrences to the Facility Manager. The job may involve directing traffic, patrolling parking areas on foot or in customized motor carts, assisting with parking equipment and general maintenance, and substituting for Valets when authorized. Shift availability requirements vary by location; where applicable, the role may require availability for second or third shifts and/or weekends.

Requirements

Less than a high school education, or one month of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and effectively present information in one-on-one situations to customers and other employees.
Ability to perform basic arithmetic, including adding and subtracting two-digit numbers and multiplying and dividing with 10s and 100s, using units of American money.
Maintain a neat and clean appearance and wear the complete uniform at all times.
A valid state-issued driver’s license with a current address and an acceptable driving record is required only if expected to drive a company vehicle or drive on company business.
Meet the physical demands of regularly standing, walking, and using hands to handle cash and equipment; occasionally sitting, climbing or balancing, and lifting or moving up to 25 pounds.
Availability for second shift, third shift, and/or weekends may be required depending on the location’s hiring needs.

Responsibilities

Maintain an appropriate number of cars on location throughout the shift, ensure vehicles are parked appropriately, and keep the lot clean and presentable.
Direct incoming customers to available parking spaces.
Count vehicles on location as needed.
Write and issue violation warnings to tenants and visitors who violate garage policies.
Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.
Help customers who have forgotten where they parked their vehicle.
Report to work on every scheduled day, on time and in uniform.
Courteously answer customer questions and direct customers to the Facility Manager for further assistance when necessary.
Control traffic at entrances and exits as needed.
Assist with parking equipment maintenance and repairs and perform general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected Company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Communicate debris, water, oil spills, and similar issues to the garage office.
Substitute for Valets when necessary, if authorized.
Maintain thorough knowledge of the garage, nearby major streets, landmarks, and freeways.
Assist the Facility Manager with other duties as needed.