Parking Attendant; Valet (Days, Riverside Methodist Hospital)

OhioHealth

15h•Onsite

About The Position

The parking attendant will be trained in shuttle and valet services, serving as the first and last point of contact for customers. This role is crucial in creating a lasting impression on patients, visitors, and associates by ensuring their safe arrival at their destination. The position involves various functions including shuttle driving, valet attendant duties, and valet greeter responsibilities, all while maintaining a focus on safety, quality, and efficiency as part of a High Reliability Organization (HRO).

Requirements

No Degree or Diploma (Required)
DL - Driver's License - Department of Motor Vehicles
Valid state driver’s license.
Driving record (BMV) must have 4 points or less.
Complete and demonstrate competency in basic driving safety, automatic vehicle, and standard vehicle training provided by OhioHealth within 90 days.

Nice To Haves

High School diploma (GED) or equivalent
Ability to drive standard transmission vehicle (stick shift).
2 years customer service Experience

Responsibilities

Greet all customers boarding the shuttle, provide friendly, professional service.
Safely drive customers to their destination, keeping in mind their comfort and all applicable traffic laws.
Complete all documentation, log sheets, vehicle check list, accident reporting, mileage tracking, defect tracking etc.
Report all maintenance concerns.
Report any damage / accident before the end of your shift.
Use appropriate techniques to assist customers with mobility issues. (Wheel chair lift and tie-downs).
Keep shuttles clean.
Follow all driver expectations (2 minute wait, shuttle bus stops, etc.).
Cover as needed in other Parking functions office, shuttle, booth or maintenance.
Greet the customer; proactively approach the customer to discover what assistance they need.
Assist customer in finding their way to their desired location.
Assist the customer out of their vehicle is necessary (may require lift).
Safely park customers’ vehicle in the appropriate parking location after pre-checking vehicle for damages.
Record any pre-existing damages.
Safely return vehicles to owners when appropriate.
Track all vehicles with valet lot sheet and valet claim tickets, include all information in both documents.
Keep entry areas clear of parked vehicles.
Keep the valet entry areas clean.
Monitor valet areas for smokers, ask all smoking visitors to move to another location off of hospital property.
Record and track all financial transactions, including receiving vouchers or payment for valet services as well as refunding customers for PIL payments.
Focus on safety, quality and efficiency in performing job duties.