Parking Ambassador

University of Arkansas System • Little Rock, AR

1d

About The Position

The Parking Ambassador is a member of the Parking Operations team and provides direct customer service at pay stations and exit verifiers, answers questions about UAMS facilities and parking regulations, and assists customers with parking transactions in person and through the Remote Parking Management System (RPMS). The role monitors cameras, verifies access requests, manages exceptions, updates parking databases, and documents remote access, citations, and pass misuse. If remote assistance cannot resolve a customer’s issue, the Ambassador provides further assistance in the field.

The Parking Ambassador enforces UAMS parking regulations by issuing warnings or citations, identifying vehicles with outstanding violations, and applying vehicle boots when needed. The position conducts counts of available parking spaces, reports safety concerns or suspicious activity and maintenance needs, and performs basic repairs and preventive maintenance on parking equipment. Additional duties may include database management, clerical work, and other assignments during non-peak hours.

Requirements

• High school diploma or GED.
• Valid Arkansas Driver's License.
• ACIC/NCIC certification.

Responsibilities

• Assist customers with pay stations, exit verifiers, and parking transactions; answer questions about campus directions and parking rules; and resolve concerns in person or through RPMS.
• Monitor parking cameras and remotely assist customers with parking transactions and exception management.
• Verify access requests, update parking databases, and document remote access, citations, and pass misuse.
• Dispatch or provide field assistance when customer issues cannot be resolved remotely.
• Enforce parking regulations by issuing warnings or citations, identifying vehicles with outstanding violations, and applying boots when needed.
• Conduct lot counts to determine available parking spaces.
• Report maintenance needs, safety concerns, and suspicious activity.
• Perform basic repairs and preventive maintenance on gate arms, ticket dispensers, and other parking equipment; notify a supervisor when additional repairs are needed.
• Complete additional assigned duties, including clerical work and database updates during slower periods.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contributions matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED