Specialist - Parents Partners Plus

Southwest Human Development•Phoenix, AZ

About The Position

Southwest Human Development is an Arizona nonprofit dedicated to early childhood development. The Parents Partner Plus Specialist helps strengthen the Alliance of family support and home visitation providers and serves as a key connection point for families seeking services. Working closely with the Senior Program Manager, the specialist coordinates referrals, connects families with appropriate programs, conducts follow-up outreach, maintains accurate data, and builds relationships with community partners. The position also supports outreach and community events, marketing and awareness efforts, reporting, and administrative activities. It requires protecting confidential information and following agency policies, procedures, and professional standards.

Requirements

Associate or bachelor’s degree in social work, psychology, family and human development, public health, communication, or another related human services field.
At least one year of experience in a family support or case management role.
Insured and registered vehicle and valid Arizona driver’s license.
Valid Arizona Fingerprint Clearance Card, or ability to qualify for a valid Arizona Level One Fingerprint Clearance Card.
DES Criminal Affidavit required.
Arizona DHS Criminal History Affidavit required.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Coordinate and process daily referrals, ensuring timely entry, tracking, and assignment to appropriate providers.
Conduct initial family screenings and follow-up communications according to program timelines.
Maintain knowledge of Alliance member programs to match families with appropriate services.
Enter, maintain, and monitor accurate data and documentation in compliance with program requirements.
Manage referral waitlists and coordinate out-of-area referrals as needed.
Follow up with providers to confirm service engagement and outcomes.
Maintain and distribute community resource and referral information.
Build and maintain collaborative relationships with hospitals, community partners, and Alliance members.
Support outreach, community engagement, health fairs, and special events, including occasional evenings and weekends.
Assist with marketing and awareness efforts, including website and social media content.
Prepare reports and provide administrative support for Alliance activities and funding requirements.
Protect confidential information and comply with agency policies, procedures, and professional standards.
Participate in supervision, training, and departmental meetings, and perform other duties as assigned.