Paratransit Operator - Part Time – Metro QC

Keolis Canada•Rock Island, IL

10d

About The Position

Keolis is hiring part-time Paratransit Operators in Rock Island, Illinois. Employees will regularly be scheduled to work fewer than 30 hours per week. The role provides transportation and assistance to passengers, including passengers with special needs, while maintaining safe and timely service. Operators follow assigned routes and detours, assist passengers with mobility devices and boarding, collect fares, and carry out vehicle inspections and required reporting. Safety-sensitive employment is contingent on passing a pre-employment drug screen and physical examination, as well as completing a background check. Applicants must be authorized to work in the United States; Keolis does not sponsor visas for this position. The physical demands may include extended periods of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces. Operators may work inside or outside vehicles and may operate vehicles for more than eight hours per day. The role may involve exposure to extreme heat and cold, loud noises, fumes, and airborne particles. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

Requirements

Three years of verifiable driving record.
High school diploma or equivalent.
Valid Illinois driver's license.
Clean driving record; DMV printout required.
Stable work history.
Excellent customer service and communication skills.
Ability to read, write, and speak English.
Positive attitude and enjoyment of working with the general public.
Ability to make adaptive decisions when handling unexpected situations.
Ability to follow directions and consistently be punctual and dependable.
Ability to work in an ever-changing environment.
Patience and understanding when providing compassionate service to passengers with special needs.
Ability to correctly use electronic technology after training is provided.
Employment is contingent on passing a pre-employment drug screen and physical examination and completing a background check.
Must be authorized to work in the United States; visa sponsorship is not available.

Responsibilities

Ensure customers feel welcome and provide assistance as needed.
Communicate effectively with passengers, especially during service disruptions, and provide information such as schedules and guidance.
Practice defensive driving, anticipate hazards, and react appropriately to avoid accidents.
Maintain safe on-road operations while meeting on-time performance expectations.
Know assigned routes and detours, including those used during inclement weather.
Follow ADA policies and procedures.
Immediately report vehicular accidents and passenger incidents to dispatch and follow incident and accident reporting procedures.
Assist passengers with mobility devices, such as wheelchairs or walkers, while providing curb-to-curb or door-to-door service.
Help passengers board and properly secure wheelchairs.
Comply with Road Traffic Safety Management System requirements and road safety rules, laws, and regulations.
Report situations posing a road safety risk to a supervisor and promote road safety while driving.
Collect prescribed fare media and notify dispatch of fare evasion or fraud.
Perform pre-trip and post-trip inspections and record defects on DVIR forms.
Follow exact deadhead routing and assigned revenue-service routes.
Begin each route exactly on time and never operate ahead of schedule.
Perform other duties as assigned.