Paratransit Operator - Part Time – Metro QC

Keolis America•Rock Island, IL

About The Position

Keolis is hiring part-time Paratransit Operators in Rock Island, Illinois. Employees will regularly be scheduled to work fewer than 30 hours per week. Operators provide customer service and safe transportation for passengers, including passengers with special needs, and provide curb-to-curb or door-to-door service. They assist passengers with mobility devices, support boarding and secure wheelchairs, follow assigned routes and schedules, collect prescribed fare media, and complete vehicle inspections and required reports. The role requires a valid Illinois driver license, a clean verifiable driving record, dependable attendance, and the ability to use electronic technology after training. Employment in this safety-sensitive position is contingent on passing a pre-employment drug screen and physical examination and completing a background check. Applicants must be authorized to work in the United States; visa sponsorship is not available. Keolis describes its commitments to workplace safety, environmental protection, equal employment opportunity, reasonable accommodation, and employee development.

Requirements

Three years of verifiable driving record/history.
High school diploma or equivalent.
Valid Illinois driver license.
Clean driving record; DMV printout required.
Stable work history.
Excellent customer service skills.
Ability to read, write, and speak English.
Positive attitude and enjoyment of working with the general public.
Adaptive decision-making skills when handling unexpected situations.
Excellent communication skills and ability to follow directions.
Dependable attendance and punctuality.
Ability to work in an ever-changing environment.
Patience and understanding when providing compassionate service to passengers with special needs.
Ability to correctly use electronic technology after training.
Must be authorized to work in the United States; Keolis does not sponsor visas for this position.
For this safety-sensitive position, must pass a pre-employment drug screen and physical examination and complete a background check.

Responsibilities

Ensure customers feel welcome and communicate effectively with passengers, particularly during service disruptions.
Provide passengers with assistance as needed and offer information about schedules and guidance.
Practice defensive driving, anticipate hazards, and react appropriately to avoid accidents.
Maintain safe on-road operations while meeting on-time performance expectations.
Become familiar with assigned routes and detours, including those used during inclement weather.
Follow ADA policies and procedures.
Immediately report vehicular accidents and passenger incidents to dispatch and follow reporting procedures.
Assist passengers with mobility devices, such as wheelchairs and walkers, while providing curb-to-curb or door-to-door service.
Assist passengers with boarding and properly secure wheelchairs.
Comply with Road Traffic Safety Management System requirements and applicable road-safety rules, laws, and regulations.
Report situations posing a road-safety risk to a supervisor and promote road safety while driving.
Collect prescribed fare media and notify dispatch of fare evasion or fraud.
Perform pre-trip and post-trip inspections and record defects on DVIR forms.
Follow exact deadhead routing and assigned revenue-service routes.
Depart the start of each route exactly on time and never operate ahead of schedule.
Perform other duties as assigned.