Paralegal - Service of Process/Legal Intake

SoFi • Jacksonville, FL

1d • $99,200 - $186,000

About The Position

SoFi is seeking an experienced, proactive, and detail-oriented Paralegal to join its Legal Department and support the Service of Process unit and Litigation and Arbitration group. Reporting to the Senior Paralegal, Service of Process Manager, this role oversees daily intake management and handles subpoena compliance and threatened or filed matters. The ideal candidate has experience supporting law firm and in-house litigation, knowledge of service of process, criminal and civil subpoenas, and arbitration workflows, and can collaborate with attorneys and cross-functional stakeholders on complex legal issues.

Requirements

• Bachelor’s degree or equivalent professional experience; paralegal certification is a plus.
• At least 4 years of experience as a paralegal in a law firm or in-house legal department.
• Strong experience with litigation tracking and case management platforms, such as Legal Tracker, CounselLink, or similar.
• Strong knowledge of subpoena, litigation, and arbitration processes.
• Excellent organizational skills and attention to detail, including the ability to manage multiple priorities and short deadlines.
• Strong written and verbal communication skills.
• Ability to work cross-functionally with attorneys, partners, and external service providers.
• Ability to exercise sound judgment, maintain confidentiality, and work in a fast-paced environment with minimal supervision.

Nice To Haves

• At least 2 years of experience as a paralegal in a law firm is strongly preferred.
• Experience in fintech, financial services, or a regulated environment.
• Experience working for a financial services company and/or in an in-house legal department.
• Proficiency with Legal Tracker, LexisNexis, and Relativity or other e-discovery platforms.
• Experience e-filing via PACER and state court online filing systems.
• Experience with Atlassian/Jira or other workflow management software.
• Paralegal certification.

Responsibilities

• Oversee daily intake, tracking, and administration of services of process, including threatened or filed legal matters.
• Handle subpoena compliance and legal correspondence, ensuring timely responses to complaints and subpoenas.
• Maintain accurate service-of-process data and task management records within SoFi’s systems.
• Manage matters end to end in law firm and in-house settings.
• Manage legal invoices, tracking, and vendor relationships.
• Oversee daily process management and streamline legal support workflows for the paralegal team.
• Support in-house counsel in responding to complex legal requests.
• Collaborate with attorneys, outside counsel, and cross-functional teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level