Paralegal Support Manager

Troutman Pepper • Washington, DC

6d • $135,000 - $180,000

About The Position

The Paralegal Support Manager oversees paralegal support management for the Bankruptcy + Restructuring, Consumer Financial Services, and Finance + Banking practice groups. The role ensures attorneys have appropriately skilled paralegal support for client work and serves as the Legal Support Administration point of contact in the local office. The manager supports paralegals throughout the employee lifecycle, from selection and onboarding through development and performance management, while building a collaborative culture aligned with firm objectives.

The position works with the Paralegal Support Administrator, Practice Management, Human Resources, attorneys, employees, and Legal Support Administration managers to allocate resources, manage schedules, develop staff capabilities, and improve service delivery. It also supports employee engagement, workplace relationships, productivity, and retention. The firm may assign additional duties based on business needs and may provide reasonable accommodations for individuals with disabilities.

Requirements

• Bachelor’s degree or equivalent experience and/or training.
• Demonstrated experience managing large legal support teams or working as a paralegal manager or team lead in a large law firm or professional services firm.
• Experience leading resources that support multiple individuals across multiple locations and/or priorities.
• Strong collaborative leadership and management skills, including the ability to build productive relationships, communicate effectively, and work in a team environment.
• Strong supervisory skills and excellent written and verbal communication skills.
• Ability to exercise judgment and discretion in establishing and maintaining effective working relationships with lawyers and staff.
• Ability to relate to and influence individuals at all levels, internally and externally.
• Ability to identify issues, develop creative and effective solutions, and resolve conflict through practical business solutions.
• Flexibility and adaptability, including the ability to manage and support change in a fast-paced environment.
• Ability to communicate and present information effectively and respond to questions from lawyers, staff, and clients.

Nice To Haves

• Understanding of practice-level technology.
• At least five years of progressive management experience, preferably in a legal or professional services environment.
• Previous law firm experience and practice-area knowledge in Bankruptcy + Restructuring, Consumer Financial Services, and/or Finance + Banking.

Responsibilities

• Plan, direct, and manage paralegal staff hiring, development, direct supervision, and performance management, partnering with Human Resources as needed.
• Provide leadership and direction to assigned practice-group paralegal staff in collaboration with the Paralegal Support Administrator, including resource assignments, schedule management, performance management, and compensation decisions.
• Develop an understanding of practice-group operations and ensure paralegal staff have the skills and training needed to support those groups.
• Monitor and analyze paralegal performance metrics, identify trends, and develop strategies to improve efficiency and client service delivery.
• Conduct regular check-ins with paralegal staff and attorneys, partnering with Human Resources on policy guidance and matters such as coaching, counseling, career development, and corrective action.
• Collaborate with Legal Support Administration managers to ensure work is assigned to appropriate personnel for efficiency and effectiveness.
• Work with management, attorneys, and employees to improve work relationships, morale, productivity, and retention.
• Support employee engagement through team building, community service, and other relevant site initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager