Case Manager (Paralegal)

JAMS, Inc.•Clayton, MO

22h•$57,700 - $75,800

About The Position

The Case Manager (Paralegal) provides administrative and operational support to panelists handling arbitrations and mediations. The role supports smooth case management processes and client experiences, focuses on developing strong case-management fundamentals, maintains client relationships, and contributes to the alternative dispute resolution process.

Requirements

2–4 years of case-management experience.
2–4 years of experience in a legal and client-service role.
For internal candidates, 1–3 years of proven ability as a Case Coordinator or in a similar position.
Proficiency in ADR processes and procedures, including mediation, arbitration, and court reference matters.
Computer literacy and proficiency in software programs required for the position.
Written and verbal communication skills.
Emotional intelligence and adaptability under pressure.
Ability to organize, prioritize, and manage multiple responsibilities and tasks in a fast-paced environment.

Nice To Haves

Bachelor’s degree in Business, Operations, Management, or a related field.
Knowledge of panelists’ proficiency, practice areas, and preferences in the local Resolution Center.

Responsibilities

Manage case files, maintain accurate records, and keep case-related documents up to date.
Prepare and distribute panelist lists in response to arbitration filings or client requests, working with local management, the Arbitration Practice Team, and ADRC, ADRS, and SCM colleagues.
Schedule and coordinate hearings, conference calls, and other case-related activities to meet client and panelist needs.
Respond promptly to general inquiries and website information requests while providing client service.
Support assigned panelists with basic administrative tasks related to their ADR practices and follow up on case-related actions in a timely manner.
Monitor case timeliness and deadlines and ensure milestones are met.
Communicate with clients, panelists, and team members to resolve basic questions or issues during the case lifecycle.
Participate in learning opportunities to build knowledge of company processes, tools, case-management systems, and workflows.
Build foundational knowledge of ADR practices and procedures through training and hands-on experience.
Perform other duties within a similar scope as assigned.