Paralegal Support Manager

Troutman Pepper Hamilton Sanders • Richmond, VA

5d

About The Position

The Paralegal Support Manager oversees paralegal support for the Bankruptcy + Restructuring, Consumer Financial Services, and Finance + Banking practice groups. The role ensures attorneys have appropriately skilled paralegal support and serves as the Legal Support Administration point of contact in the local office. It supports paralegals throughout the employee lifecycle, from selection and onboarding onward, while building a collaborative culture aligned with firm objectives.

The manager works with the Paralegal Support Administrator, Practice Management, Human Resources, attorneys, employees, and other Legal Support Administration managers to coordinate staffing, assignments, schedules, development, performance, and service delivery. The position also supports employee engagement and helps improve work relationships, morale, productivity, and retention. The firm states that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Bachelor’s degree, or equivalent experience and/or training.
• Demonstrated experience managing large legal support teams or working as a paralegal manager or team lead in a large law firm or professional services firm.
• Experience leading resources supporting multiple individuals across multiple locations and/or priorities.
• Strong collaborative leadership and management skills, including the ability to build productive relationships, communicate effectively, and work in a team environment.
• Strong supervisory skills and excellent written and verbal communication skills.
• Ability to exercise judgment and discretion in establishing and maintaining productive working relationships with lawyers and staff.
• Ability to relate to and influence people at all levels, internally and externally.
• Ability to identify issues, develop effective solutions, and resolve conflict through practical business solutions.
• Flexibility and adaptability, including the ability to manage and support change in a fast-paced environment.
• Ability to communicate and present information effectively and respond to questions from lawyers, staff, and clients.

Nice To Haves

• Understanding of practice-level technology.
• At least five years of progressive management experience, preferably in a legal or professional services environment.
• Previous law firm experience and practice-area knowledge in Bankruptcy + Restructuring, Consumer Financial Services, and/or Finance + Banking.

Responsibilities

• Plan, direct, and manage paralegal staff hiring, development, direct supervision, and performance management, partnering with Human Resources as needed.
• Collaborate with the Paralegal Support Administrator to lead assigned practice group paralegals, including resource assignments, schedule management, performance management, and compensation decisions.
• Develop an understanding of practice group operations and ensure paralegal staff have the skills and training needed to support the practice groups.
• Monitor and analyze paralegal performance metrics to identify trends, improve efficiency, and develop service-delivery strategies.
• Conduct regular check-ins with paralegal staff and attorneys, partnering with Human Resources on policy guidance and matters such as coaching, counseling, career development, and corrective action.
• Coordinate with Legal Support Administration managers to assign work to appropriate personnel for efficiency and effectiveness.
• Work with management, attorneys, and employees to improve work relationships, morale, productivity, and retention.
• Support employee engagement through team building, community service, and other site initiatives.
• Serve as the Legal Support Administration point of contact in the local office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager