Panel Care Coordinator (Non-Certified) | Population Health

Singing River Health System•Pascagoula, MS

75d•Onsite

About The Position

The Panel Care Coordinator functions as an intermediary between the Medical Team and the patient. In this capacity, the role is designed to provide first line support to electronic and telephone queries. This requires the Panel Care Coordinator to proactively manage patient care for those non-office visits. As the primary conduit for the transmission of information between patient and Medical Staff, the Panel Care Coordinator will need to use their discretion to convey pertinent information to the Medical Team. The goal of this position is to gather, assimilate, and convey the correct information to the Medical Team to provide a timely treatment plan. To perform his job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned.

Requirements

High School graduate or equivalent required.
2 years clinical experience as MA

Nice To Haves

Graduate from a Medical Assistant program accredited by either the ABHES or CAAHEP preferred.
Currently certified/recognized as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) from one of the following institutions: Board of the American Association of Medical Assistants (AAMA); National Association for Health Professionals (NAHP); American Medical Technologists (AMT); Medical Career Assessments (MedCA); National Healthcareer Association (NHA).
Must be a Registered Medical Assistant (RMA) from the American Medical Technologists (AMT).
Must maintain certification according to certifying organization’s standards.

Responsibilities

Functions as an intermediary between the Medical Team and the patient.
Provides first line support to electronic and telephone queries.
Proactively manages patient care for those non-office visits.
Acts as the primary conduit for the transmission of information between patient and Medical Staff.
Uses discretion to convey pertinent information to the Medical Team.
Gathers, assimilates, and conveys the correct information to the Medical Team to provide a timely treatment plan.
Demonstrates keen mental faculties/assessment and decision making abilities.
Demonstrates superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
Demonstrates strong written and verbal communication skills.
Possesses emotional stability conducive to dealing with high stress levels.
Demonstrates ability to work under pressure and meet deadlines.
Exhibits attention to detail and the ability to multi-task in complex situations.
Maintains collaborative and respectable working relationships throughout SRHS and other organizations.
Possesses superior customer service skills and professional etiquette.
Possesses proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
Demonstrates appropriate clinical judgment and applies appropriate professional skills to a patient population of all ages.