Population Health Coordinator

Jordan Valley Health•Springfield, MO

About The Position

The Population Health Coordinator supports Jordan Valley Health’s mission by helping the clinic meet quality and performance targets tied to value-based contracts and payer incentive programs. The role is a key liaison between the health center and payers, including Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers, coordinating performance tracking, reporting, and program compliance. The coordinator works across clinical, administrative, and payer audiences to support the wellbeing of the patient population through collaborative engagement. The coordinator supports care gap closures and performance improvement initiatives, conducts patient outreach for preventive and chronic care services, and helps patients schedule appointments. The role also supports payer quality and incentive programs, tracks performance metrics, assists with data submissions and audits, educates staff, analyzes quality trends, participates in payer meetings, and collaborates with IT/EHR teams on reports and dashboards. Other duties may be assigned.

Requirements

Minimum 1–2 years of leadership experience in a clinical setting.
Experience in a Federally Qualified Health Center (FQHC) or safety-net healthcare environment.
Familiarity with UDS, HRSA, NCQA PCMH, and state Medicaid incentive structures.
Certified Medical Assistant (CMA), Certified Pharmacy Technician (CPhT), or another clinical certification.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Serve as a clinical point of contact and collaborate with clinical, care coordination, EHR/IT, and finance teams to support care gap closures and performance improvement initiatives.
Conduct proactive outreach to patients due for preventive or chronic care services, such as annual wellness visits, screenings, and immunizations.
Assist patients in scheduling appointments needed to meet quality care and program benchmarks.
Serve as a clinical point of contact for payer incentive programs and quality initiatives, including HEDIS, UDS, PCMH, Medicaid DSRIP, and Medicare Advantage STAR Ratings.
Review and interpret incentive structures and reporting requirements.
Track and monitor performance against incentive program metrics and support accurate, timely data submissions to payers.
Coordinate payer audits, site visits, and documentation requests.
Educate staff on payer programs, value-based care goals, and workflow expectations.
Analyze quality data trends to identify improvement opportunities and reduce barriers to achieving incentive targets.
Participate in payer meetings and maintain organized documentation of program requirements and outcomes.
Collaborate with IT/EHR teams to support the development of reports and dashboards for internal tracking.
Perform other duties as assigned.

Benefits

Three medical and prescription drug plan options through UnitedHealthcare’s Choice Plus network.
Telemedicine services via Teladoc.
Health Savings Account (HSA) with employer contributions for employees enrolled in the High Deductible Plan.
Healthcare and dependent care Flexible Spending Accounts (FSAs).
Dental insurance through Cigna’s DPPO network.
Vision coverage through EyeMed’s Insight network.
Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
Basic Life and AD&D insurance at no cost, with optional additional coverage.
Long-term and short-term disability insurance.
Employee Assistance Program (EAP) with confidential support, counseling, and crisis intervention.
Optional critical illness, accident, hospital care, and pet insurance through MetLife.
Pay on demand.
Nine paid holidays per year.