Paint Sales Pro- Paint Advisor

Rocky's Ace Hardware•Middleton, MA

2d•$17 - $19

About The Position

This position is responsible for overall customer satisfaction, driving sales, building sales skills and product knowledge, and maintaining the safety, security, and integrity of the paint department. The Paint Sales Pro provides customer service and product guidance, maintains the department, supports business-to-business paint sales, and trains and develops store associates. The position requires flexible availability due to the demands of the retail environment.

Requirements

High school degree or equivalent combination of education and experience; some college preferred.
Ability to read and interpret documents and speak effectively before groups of customers or organization employees.
Ability to calculate figures and amounts and apply basic mathematical concepts.
Ability to solve practical problems, work with concrete variables in situations with limited standardization, and interpret written, oral, diagrammatic, or schedule-form instructions.
Knowledge of retail computer systems and electronic cash registers.
Ability to visually distinguish slight differences in a broad array of colors.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to stand for an extended period, up to four or more consecutive hours; handle merchandise for customer transactions; use scanners and computer equipment; move merchandise and fixtures; restock and clean shelves; routinely lift 7 to 10 pounds, with lifting sometimes exceeding 40 pounds; bend, climb, twist, retrieve, stock, and move products; and use manual dexterity for cash registers, computers, and product assembly.
Ability to see and read product labels, provide product knowledge, and communicate with customers.
Flexible hours of availability are required.

Nice To Haves

Some college education.
Retail environment experience.
Knowledge of Ceridian Dayforce and Epicor Eagle.
Experience with Benjamin Moore’s web portal, ACE’s web portal, and XRite.

Responsibilities

Provide fast, attentive sales service by seeking out customers, assessing their needs, and assisting them.
Explain product features and benefits and recommend related items to support customers' full projects.
Greet, qualify, recommend products to, and close sales with paint department customers.
Troubleshoot customer issues and problems.
Maintain basic knowledge of adjacent departments.
Maintain department and product knowledge, including paint types and finishes, faux and decorative finishes, painters’ tools, adhesives, solvents, and caulk.
Maintain assigned-area inventory in-stock and ensure the area is clean, shopable, and safe.
Work with store management, other sales departments, and front-end associates to meet customer needs.
Use equipment and machinery to match and mix paint, distinguishing slight differences among colors.
Train, coach, and develop store associates in the Paint department.
Drive the business-to-business (B2B) paint business.
Attend mandatory monthly store meetings.
Perform other responsibilities as assigned by store management.