Paint Advisor - Worcester

Rocky's Ace Hardware•Worcester, MA

6d•$15 - $17

About The Position

The Paint Advisor is responsible for customer satisfaction, sales, developing sales skills and product knowledge, and maintaining the safety, security, and integrity of the paint department. The role provides customer service and product guidance, supports paint sales—including the Business To Business (B2B) paint business—and maintains an organized, stocked, clean, and safe department. The Paint Advisor also trains, coaches, and develops store associates in the Paint department and attends mandatory monthly store meetings. Other responsibilities may be assigned by store management.

Requirements

Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to stand for extended periods, up to four hours or more consecutively.
Ability to handle merchandise purchased by customers to scan, bag, and place it back in their shopping carts.
Ability to use scanners and computer equipment to complete customer transactions.
Ability to move and handle merchandise boxes and fixtures throughout the store, and to perform sales associate functions.
Ability to restock shelves and clean and dust shelves throughout merchandising areas.
Ability to routinely lift at least 7 to 10 pounds; lifting may exceed 40 pounds in certain instances.
Ability to bend, climb, twist, retrieve, stock, and move products.
Manual dexterity to use cash registers and computers and assemble some products.
Ability to see and read product labels, provide product knowledge, and communicate with customers.
Ability to visually distinguish slight differences among a wide array of paint colors.

Responsibilities

Seek out customers, assess their needs, and provide fast, helpful sales service.
Explain product features and benefits and recommend related products to support customers’ projects.
Greet, qualify, recommend products to, and close sales with customers in the paint department.
Troubleshoot customer issues and problems.
Maintain basic knowledge of adjacent departments.
Develop and use paint department and product knowledge, including paint types and finishes, faux and decorative finishes, painters’ tools, and the uses of adhesives, solvents, and caulk.
Maintain assigned areas in stock, clean, shop-able, and safe condition.
Work with store management, other sales departments, and front-end associates to meet customer needs.
Use equipment and machinery to match and mix paint, including visually distinguishing slight differences among colors.
Train, coach, and develop store associates in the Paint department.
Drive the Business To Business (B2B) paint business.
Attend mandatory monthly store meetings.
Perform other responsibilities as assigned by store management.