Paid Dealer School

PENN Entertainment • East Chicago, IN

1d

About The Position

PENN Entertainment is seeking candidates for Paid Dealer School. The role involves learning and conducting assigned casino games while providing fast, accurate, and personalized guest service. Team members must follow property and departmental procedures, state gaming regulations, and internal controls; maintain game protection and pace; handle payouts and table transactions; and learn about the property’s gaming and entertainment offerings to support the guest experience. The position requires flexibility to work any shift or hours, including nights, weekends, holidays, and overtime.

Requirements

• High school diploma or equivalent required.
• Strong verbal communication skills and fluency and literacy in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Knowledge of applicable state gaming laws and regulations.
• Excellent customer service and interpersonal skills.
• Ability to maintain high energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Ability to add, subtract, multiply, and divide accurately to figure payoffs.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.

Responsibilities

• Follow departmental and property policies and procedures regarding guest service standards.
• Acknowledge, greet, and converse in English with guests; offer assistance and information to people interested in gaming.
• Provide fast, flawless, personalized service to players and build and maintain rapport with guests.
• Maintain knowledge of all aspects of the games dealt.
• Comply with company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.
• Conduct assigned games according to procedure, ensuring appropriate game protection and pace.
• Learn about the property’s other gaming and entertainment/service activities to provide accurate information and enhance the guest experience.
• Ensure payouts are made quickly and accurately.
• Fill and credit tables by verifying cheques.
• Open and close tables according to established guidelines and procedures.
• Perform other related and compatible duties as assigned.
• Maintain strict confidentiality in all company matters.

Benefits

• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Wellness programs designed to support financial, physical, and mental well-being.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED