PACT Generalist

Center For Mental Health•Great Falls, MT

12h

About The Position

Many Rivers Whole Health is seeking a PACT Generalist to serve adults experiencing severe and persistent mental illness as part of a multidisciplinary Program for Assertive Community Treatment (PACT) team. The role provides rehabilitation, advocacy, skill-building, crisis support, and community-based services to help clients pursue recovery goals and maintain independence. Services are primarily delivered in clients’ homes and other natural community settings. The position supports clients with individualized recovery plans and daily living skills, including hygiene, housekeeping, meal planning, grocery shopping, laundry, budgeting, and transportation. The PACT Generalist also provides medication observation and support, coordinates with treatment team members, helps clients connect with housing, healthcare, benefits, employment, and other resources, and maintains required documentation. The role includes an assigned caseload, client transportation as needed, administrative duties, team meetings and training, and participation in a rotating on-call schedule that may involve crisis response and medication support. This is a full-time, non-exempt position in Great Falls, Montana, paying $16.50 per hour. The employer describes its approach as compassionate, recovery-oriented, and person-centered, with a focus on wellness, independence, and community integration.

Requirements

High school diploma or GED.
Two years of experience in the mental health field.
Desire and demonstrated ability to work with individuals experiencing behavioral health challenges.
Strong written communication, computer, and customer service skills.
Valid Montana driver's license, personal vehicle, and current vehicle insurance.
Ability to travel throughout the community and transport clients as needed.
Ability to pass Many Rivers Whole Health medication certification requirements.
Ability to establish and maintain effective working relationships with clients, families, providers, and community partners.
Ability to maintain clear, accurate, and timely documentation.
Must successfully pass background and motor vehicle record checks.
Compassionate, dependable, and committed to helping people succeed in recovery.
Ability to communicate effectively, build trusting relationships, and help people develop practical life skills and achieve goals.
Ability to remain calm and professional in challenging or crisis situations and exercise sound judgment and problem-solving skills.
Ability to work independently and contribute to a collaborative team environment.
Ability to adapt to changing priorities and client needs and maintain professional boundaries and confidentiality.
Commitment to recovery and each person's capacity for growth and success.

Nice To Haves

Experience working with adults experiencing severe and persistent mental illness (SPMI/SDMI).
Experience providing community-based behavioral health services.
Knowledge of recovery-oriented and person-centered care practices.
Experience with psychosocial rehabilitation, case management, or crisis intervention services.
Familiarity with housing resources, benefits systems, and community support programs.
Experience working within multidisciplinary behavioral health teams.

Responsibilities

Assist clients in developing and achieving individualized recovery goals and personal recovery plans.
Support clients with daily living skills, including hygiene, housekeeping, meal planning, grocery shopping, laundry, budgeting, and transportation.
Provide rehabilitation, coaching, and community support services in home and community settings.
Deliver medication observation and support while maintaining agency medication certification requirements.
Maintain an assigned client caseload and provide ongoing recovery-focused services.
Coordinate with treatment team members to develop and implement effective support plans.
Assist clients in obtaining housing, healthcare, benefits, employment, and other community resources.
Provide advocacy and support to promote client independence and recovery.
Participate in a rotating on-call schedule, including crisis response and medication support when needed.
Maintain accurate documentation, reports, and records in accordance with agency standards and fidelity requirements.
Participate in team meetings, training opportunities, and collaborative treatment planning.
Provide transportation for clients as needed.
Perform administrative and clerical duties in support of the PACT team.