PACT Generalist

Center For Mental Health•Great Falls, MT

About The Position

The PACT Generalist is a member of a multidisciplinary Program for Assertive Community Treatment (PACT) team serving adults experiencing severe and persistent mental illness. The role provides rehabilitation, advocacy, skill-building, crisis support, and community-based services to help clients achieve recovery goals and maintain independence. Services are primarily delivered in the community and in clients’ natural environments, including homes and workplaces. The position supports clients with individualized recovery planning, daily living skills, medication support, access to community resources, and ongoing recovery-focused services. The PACT Generalist maintains a client caseload, collaborates with the treatment team, participates in a rotating on-call schedule, and completes documentation and administrative duties. The posting describes this as a full-time, non-exempt position in Great Falls, with wages of $16.50 per hour.

Requirements

High school diploma or GED.
Two years of experience in the mental health field.
Desire and demonstrated ability to work with individuals experiencing behavioral health challenges.
Strong written communication, computer, and customer service skills.
Valid Montana driver's license, personal vehicle, and current vehicle insurance.
Ability to travel throughout the community and transport clients as needed.
Ability to pass Many Rivers Whole Health medication certification requirements.
Ability to establish and maintain effective working relationships with clients, families, providers, and community partners.
Ability to maintain clear, accurate, and timely documentation.
Must successfully pass background and Motor Vehicle Record checks.

Nice To Haves

Experience working with adults experiencing severe and persistent mental illness (SPMI/SDMI).
Experience providing community-based behavioral health services.
Knowledge of recovery-oriented and person-centered care practices.
Experience with psychosocial rehabilitation, case management, or crisis intervention services.
Familiarity with housing resources, benefits systems, and community support programs.
Experience working within multidisciplinary behavioral health teams.

Responsibilities

Assist clients in developing and achieving individualized recovery goals and personal recovery plans.
Support daily living skills, including hygiene, housekeeping, meal planning, grocery shopping, laundry, budgeting, and transportation.
Provide rehabilitation, coaching, and community support services in home and community settings.
Deliver medication observation and support while maintaining agency medication certification requirements.
Maintain an assigned client caseload and provide ongoing recovery-focused services.
Coordinate with treatment team members to develop and implement effective support plans.
Assist clients in obtaining housing, healthcare, benefits, employment, and other community resources.
Provide advocacy and support to promote client independence and recovery.
Participate in a rotating on-call schedule, including crisis response and medication support when needed.
Maintain accurate documentation, reports, and records in accordance with agency standards and fidelity requirements.
Participate in team meetings, training opportunities, and collaborative treatment planning.
Provide transportation for clients as needed.
Perform administrative and clerical duties in support of the PACT team.