PACT Specialist

Center For Mental Health • Helena, MT

1d

About The Position

The PACT Specialist is a member of a multidisciplinary team that helps adults with severe and persistent mental illness achieve recovery, independence, and improved quality of life. The role provides treatment, rehabilitation, advocacy, and support services; coordinates care; and connects clients with community resources. Approximately 75% of services are delivered in community settings, meeting clients where they live, work, and spend time.

The position provides case management, individualized treatment planning, supportive counseling, symptom management, assessments, crisis intervention, medication-related support, and documentation. It also coordinates with families, healthcare providers, and community agencies and supports a recovery-based, trauma-informed approach. The role participates in an on-call rotation that includes evenings, weekends, and holidays and may transport clients as needed.

Requirements

• A bachelor's degree in a Human Services-related field and two years of full-time experience serving individuals with mental illness; or an associate's degree in a Human Services-related field and four years of full-time experience serving individuals with mental illness. Other combinations of education, lived experience, advocacy experience, or professional experience demonstrating the required knowledge, skills, and abilities may be considered.
• Valid Montana driver's license, personal vehicle, and current vehicle insurance.
• Ability to pass Many Rivers Whole Health medication certification requirements.
• Strong verbal and written communication skills.
• Ability to effectively engage and support individuals experiencing serious mental illness.
• Pass background and motor vehicle record checks.

Nice To Haves

• Experience working with adults with severe and persistent mental illness (SPMI/SDMI).
• Experience providing community-based behavioral health services.
• Knowledge of recovery-oriented and trauma-informed care practices.
• Experience with case management, crisis intervention, or psychosocial rehabilitation services.
• Familiarity with community resources, benefits systems, and behavioral healthcare services.

Responsibilities

• Provide case management, rehabilitation, and support services to an assigned caseload.
• Develop, implement, monitor, and update individualized treatment plans in collaboration with the treatment team.
• Deliver individual supportive counseling, symptom management, and recovery-oriented services.
• Conduct comprehensive assessments of client needs, strengths, and goals.
• Assist clients with accessing housing, benefits, employment, healthcare, and other community resources.
• Educate clients and families about mental health conditions, recovery, and available support services.
• Coordinate care and serve as a liaison with family members, healthcare providers, and community agencies.
• Provide crisis intervention and participate in an on-call rotation, including evenings, weekends, and holidays.
• Deliver and observe medications as appropriate and maintain agency medication certification requirements.
• Document services, progress notes, assessments, and treatment activities in accordance with agency standards.
• Maintain compliance with confidentiality, privacy, and regulatory requirements.
• Transport clients as needed and provide services throughout the community.
• Participate in team meetings, training opportunities, and collaborative treatment planning.
• Support a recovery-based, trauma-informed approach to service delivery.
• Perform other duties as assigned.

Benefits

• 401(k) with employer matching
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Time Off
• Paid birthday off

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree