PACS

Yale New Haven Health•New London, CT

11h

About The Position

Provides office and administrative support to the Radiology Department to ensure efficient office operations. Checks in and processes patients, including pre-certification and scheduling; processes departmental reports and requests; supports technical staff; and provides customer service to internal and external customers. The role uses digital imaging and Picture Archiving and Communication System (PACS) technology and related systems. Employees are expected to understand and share the YNHHS Vision, support its Mission, and demonstrate the values of integrity, patient-centeredness, respect, accountability, and compassion.

Requirements

High school diploma required.
Excellent proven communication skills for interacting with radiologists, patients, employees, physician offices, and management.
Ability to use independent judgment.
Ability to work well with the public in a fast-paced environment.
Keyboarding skills.

Nice To Haves

Medical terminology.
One to three years of experience in a healthcare environment.
Familiarity with Meditech.
Previous scheduling experience.

Responsibilities

Courteously and professionally process patients into and out of the department; obtain insurance authorization and pre-certification documentation and apply knowledge of insurance requirements; enter orders in Meditech.
Schedule patient appointments accurately and coordinate follow-up, including appointments with other services; ensure exam information is correct; enter lab orders for interventional patients; communicate requested lab results to patients; register and order medication doses for Nuclear Medicine patients in the PET/CT National Oncology Registry (NORP); communicate with physician offices.
Screen and document incoming calls, provide accurate information, distinguish urgent from routine calls, follow up appropriately, and answer calls in a timely manner.
Keep medical records and information secure and confidential.
Set up, organize, and maintain files, reports, and record-keeping systems.
Perform assigned secretarial support functions, including ordering supplies, processing requests, and maintaining and updating departmental information.
Adapt assignments and work schedules to changing departmental staffing needs and multitask throughout the workday.
Maintain computer skills and adapt to upgrades in Meditech and other software.
Respond efficiently to typing, copying, and faxing needs.
Print daily schedules, match them with scanned physician orders, and enter CPT codes on physician orders.
Maintain a clean and healthy environment for staff and patients, including the waiting room, reception area, and file room.
Unload and reload the Multiviewer at designated times in the Mammography Department.
Request outside mammography films.
Make reminder calls for next-day mammography appointments and call and prepare patients for exams.
Screen MRI patients for implants, pacemakers, metal tattoos, and breast last menstrual period.
Access reports and patient or exam data using the Radiology Information System, PACS, and related software.
Reprint and package hard-copy images, electronic files, or CDs via PACS and KinetDX for distribution to physician offices or patients, using appropriate quality assurance measures; contact patients for film pickup or deliver films to the Radiology Department for pickup; load film into the 4500 Laser Printer as needed.
Meet performance expectations for customer service, teamwork, resource utilization, and staff and self-development.
Perform other duties as assigned or directed to support smooth department or unit operations.