PACS

Yale New Haven Health•New London, CT

13h

About The Position

Provides office and administrative support to the Radiology Department and helps ensure efficient office operations. Checks in and processes patients, including precertification and scheduling; processes departmental reports and requests; and supports technical staff. Provides customer service to internal and external customers by performing a wide variety of tasks, including use of Digital and Picture Archive Communication System (PACS) technology.

Requirements

High school diploma required.
Ability to work well with the public and in a fast-paced environment.
Keyboarding skills.
Excellent communication skills, including effective interactions with radiologists, patients, employees, physician offices, and management.
Ability to use independent judgment.

Nice To Haves

Medical terminology.
One to three years of experience in a healthcare environment.
Familiarity with Meditech.
Previous scheduling experience.

Responsibilities

Courteously and professionally processes patients in and out of the department; obtains documentation for insurance authorization and precertification; demonstrates knowledge of insurance requirements; and enters orders in Meditech.
Schedules patient appointments accurately and coordinates follow-up, including scheduling with other services. Ensures exam information is entered correctly, enters lab orders for interventional patients, calls patients with lab results when requested, registers and orders medication doses for Nuclear Medicine patients in the PET/CT National Oncology Registry (NORP), and communicates with physician offices.
Screens and records incoming calls, provides accurate information to staff, distinguishes urgent from routine calls, follows up appropriately, and answers calls promptly to minimize voicemail use.
Keeps medical records and information secure and confidential.
Sets up, organizes, and maintains files, reports, and record-keeping systems to support efficient operations.
Performs secretarial support functions assigned by the Manager of Radiology Support, including ordering supplies, processing requests, and maintaining and updating departmental information.
Adapts assignments and work schedules to meet fluctuating staffing needs and multitasks throughout the workday.
Maintains computer skills and adapts to upgrades in Meditech and other software.
Responds efficiently to typing, copying, and faxing needs.
Prints daily schedules, matches them with scanned physician orders, and enters CPT codes on physician orders.
Maintains a clean and healthy environment for staff and patients, including the waiting room, reception area, and file room.
Unloads and reloads the multiviewer at designated times in the Mammography Department.
Calls for outside mammography films and makes reminder calls to patients for next-day mammography appointments; calls and prepares patients for exams.
Screens MRI patients for implants, pacemakers, metal tattoos, and breast last period.
Accesses reports and patient or exam data through the Radiology Information System, PACS, and related software systems.
Reprints and packages hard-copy images, electronic files, or CDs through PACS and KinetDx for distribution to physician offices or patients, applying quality-assurance measures. Contacts patients for film pickup and/or delivers films to the Radiology Department for pickup, and loads film into the 4500 laser printer as needed.
Meets performance expectations for customer service, teamwork, resource utilization, and staff and self-development.
Performs other duties as assigned or directed to ensure smooth department or unit operations.