PACS Rep

St. Tammany Parish Hospital • Madisonville, LA

6h • Onsite

About The Position

Responsible for promptly responding to patients and/or guarantors regarding medical billing questions and concerns. Communicates with patient and/or guarantor throughout the research until resolution.

Requirements

• Must be a high school graduate or equivalent
• Must have 2 or more years Customer Service experience, preferably in a healthcare related Business Office
• Excellent communication skills required
• Understanding of Fair Debt and Collection Practices Act (FDCPA) strongly preferred
• Must possess good physical health.
• Standing, sitting or walking for long periods of time.
• Lifting at least 20 pounds is required.
• Constant (67%-100%) - talking, hearing, seeing
• Frequently (34%-66%) - NONE
• Occasionally (1%-33%) - lifting, carrying, pushing/pulling, climbing (stairs, ladders, poles, etc.), balancing, stooping, crouching, crawling, reaching, handling/feeling

Nice To Haves

• Preferred knowledge of Medicare, Medicaid, and Managed Care programs; including billing and authorization requirements
• Preferred knowledge of payor payment methodologies and have an understanding of how patient liability amounts are determined

Responsibilities

• Promptly responding to patients and/or guarantors regarding medical billing questions and concerns.
• Communicating with patient and/or guarantor throughout the research until resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED