Package Liaison Handler

Luxer One • Brooklyn, NY

3d • Onsite

About The Position

Luxer One Liaison is seeking a friendly, professional, organized, and customer-focused Package Liaison Handler to provide package management services at luxury apartment buildings in Brooklyn, New York. The role maintains package reception rooms and locker systems at assigned multifamily properties, working independently and efficiently with the company’s software.

The handler establishes an on-site presence and supports residents with package-related questions and account inquiries. The role also coordinates with property staff and Luxer One Support, keeps package records and storage areas organized, and may deliver packages to residents’ doors or in-unit, up to 60 pounds. Work is part-time, with availability of up to 20 hours per week; employees work within that availability and not necessarily for the full amount.

Requirements

• At least 18 years old.
• 1–2 years of customer service experience in a client-facing role.
• Reliable transportation, such as a personal vehicle or access to public transit; ideally lives in or near the designated service area.
• Comfortable and adept using technology, including digital package management software, Google Suite, and Apple hardware and software.
• Strong organizational and independent problem-solving abilities.
• Clear written and verbal communication skills.
• Ability to perform regular physical activity, including lifting and arranging packages, some of which may be bulky, while following legal guidelines and safely maneuvering within storage areas.
• Ability to lift up to, but not exceed, 60 pounds.
• Ability to sit and stand for extended periods if necessary.
• Ability to work effectively in environments with varying temperatures, including heat and cold, while following safety protocols.
• Willingness to perform additional duties as assigned and make up missed hours or cover shifts as needed.

Nice To Haves

• Living in or near the designated Brooklyn service area.

Responsibilities

• Establish an on-site presence at assigned properties and provide in-person and written support to residents with package-related questions or account inquiries.
• Log recently delivered packages into the property’s package management system or software.
• Deliver packages to residents’ doors or in-unit, up to a maximum of 60 pounds.
• Arrange and label packages on shelving so residents can locate them easily.
• Identify and address aging or stale packages through physical audits and software review to maintain system accuracy.
• Email residents, property staff, and the manager using Gmail.
• Serve as a primary liaison between the property and Luxer One Support.
• Perform or troubleshoot lightweight maintenance on locker and package-room management hardware and software as needed.
• Make up missed hours or cover shifts as needed.
• Perform additional duties as assigned as responsibilities evolve with business needs.

Benefits

• 401(k) with employer match.
• Accrued paid time off.
• 40 hours of sick leave.
• Employee Assistance Program.
• Liaison uniform and equipment provided.
• Opportunities to advance, learn different aspects of the business, take on new tasks, receive mentorship, and grow.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed