Package Concierge

Sentral • Fort Lauderdale, FL

4d • Onsite

About The Position

Sentral is a residential hospitality operator focused on providing convenient, connected, and comfortable living through tech-enabled services and premium amenities. The Package Concierge supports mail and package operations at a property and provides five-star service to residents and guests. The role handles outgoing and incoming mail and packages, maintains related records, communicates with residents, and delivers packages directly to residents and guests. This is an in-person position located on-site at the property.

The role requires strong customer service, communication, organizational, and interpersonal skills; discretion when handling confidential information; and the ability to work collaboratively. The physical work environment may include indoor and outdoor spaces, covered and uncovered areas, and movement throughout the property. The employee must be able to stand for an eight-hour shift, perform repetitive motions, and transport boxes and equipment weighing up to 50 pounds, with or without reasonable accommodation.

Requirements

• High school diploma or equivalent preferred.
• Strong customer service track record and ability to make people feel cared for and supported, including under stressful circumstances.
• Exceptional interpersonal and self-awareness skills, including active listening.
• Proficiency with communication technology and ability to learn new software quickly.
• Excellent written and verbal communication skills.
• Enthusiasm for creating inclusive and respectful workplaces.
• Integrity and ability to manage confidential information and sensitive situations with discretion and judgment.
• Strong attention to detail and excellent organizational skills.
• Ability to work with a team.
• Ability to lift up to 50 pounds and stand for the duration of a shift.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to stand for an eight-hour shift, move repetitively for extended periods, move throughout the property, transport boxes and equipment weighing up to 50 pounds, communicate with others in the building, and observe details in surrounding areas and on a screen, with or without reasonable accommodation.

Nice To Haves

• Experience in hospitality, such as hotels and resorts, private luxury clubs, or travel management.

Responsibilities

• Prepare outgoing mail and packages.
• Receive, store, and organize incoming mail and packages.
• Communicate with residents about their mail and packages and deliver packages directly to residents and guests.
• Prepare shipping documents.
• Distribute mail and packages.
• Receive, process, and verify incoming and outgoing mail and packages.
• Maintain records of incoming and outgoing mail and packages.
• Perform other related duties and assignments as needed and assigned.

Benefits

• Multiple medical, dental, and vision plan options beginning the first month after the start date, including one fully company-paid plan.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) with a 4% company match, eligible after three months of employment.
• 11 paid holidays and eight types of paid time off, including personal days with no waiting period, one floating holiday each year, and Enrichment Hours for volunteering or career development.
• Travel discounts for team members, friends, and family at Sentral communities.
• Discounted rates on pet insurance, attractions, rental cars, shows, and events.
• Ongoing learning and development offerings, leadership coaching, and mentorship programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED