PACE Scheduler

Empath Health•Tampa, FL

About The Position

PACE, a member of Empath Health, is seeking a detail-oriented Scheduler to support its interdisciplinary PACE team in Pinellas Park, Florida. The Scheduler provides administrative support to the PACE Center, which includes the clinic and/or day center, and handles scheduling and related administrative duties. The role helps ensure appointments are scheduled efficiently and on time, records are accurate, and required regulations are followed. The Scheduler works with PACE leadership, clinic staff, and interdisciplinary team members to meet participants’ scheduling needs. This includes responding to community specialist appointment requests, arranging appointments and transportation, communicating with providers and staff, supplying appointment documentation, and entering information into participants’ electronic medical records and the electronic scheduling system. PACE (the Program of All-Inclusive Care for the Elderly) is a care model intended to help older adults remain safe and independent in their homes. Empath Health describes its approach as relationship-based, team-driven, and focused on prevention, wellness, and holistic well-being.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Excellent verbal and written communication skills.
Excellent documentation and organizational skills, including time management, multitasking, and prioritization.
Self-direction, independent judgment, discretion, and the ability to work with multiple teams.
Strong computer knowledge in MS Word, Excel, and Outlook, and the ability to learn additional software as needed.

Nice To Haves

At least one year of scheduling and/or administrative experience in a health care field.
Medical terminology background.
CPT code knowledge.

Responsibilities

Collaborate with PACE leadership, clinic staff, and interdisciplinary team members to ensure participants’ scheduling needs are met.
Respond to community specialist appointment requests and schedule participants as quickly and efficiently as possible.
Communicate professionally and courteously with community providers, specialists, associated staff, and PACE staff.
Ensure required documentation for scheduled appointments is provided to community providers and specialists.
Enter data accurately in participants’ electronic medical records.
Coordinate transportation for scheduled community provider and specialist appointments.
Receive appointment requests from PACE clinic providers and schedule participants using the electronic scheduling system.