Pace of Play Manager

Sand Valley•Nekoosa, WI

3d•Onsite

About The Position

The Pace of Play Manager helps deliver a welcoming, well-paced golf experience across Sand Valley’s courses by monitoring the flow of play, identifying developing delays, and applying established pace-of-play procedures with professionalism and sound judgment. The role leads the Ranger Team, coordinates daily on-course coverage, and uses pace-of-play data and Tagmarshal technology to identify trends, resolve challenges, and recommend improvements in partnership with Golf Operations leadership. The position oversees on-course operations and guest experience, Ranger Team leadership, and technology, reporting, and continuous improvement. Work takes place indoors and outdoors across golf shop, practice, and course environments. Schedules may include early mornings, evenings, weekends, holidays, and extended hours during tournaments and peak golf season.

Requirements

High school diploma or equivalent.
Strong guest service, communication, interpersonal, and conflict-resolution skills, with sound judgment in challenging on-course situations.
Excellent organizational and time-management skills, including the ability to work independently and prioritize changing operational needs.
Proficiency with spreadsheets, computer applications, and reporting tools; ability to interpret operational data and communicate findings.
Professional, approachable manner and availability for early mornings, evenings, weekends, holidays, and variable resort schedules.
Valid driver’s license and a driving record that meets Sand Valley’s motor vehicle operating standards.
Ability to stand, walk, push, pull, grasp, bend, and kneel for periods of up to five hours, including across uneven golf course terrain.
Ability to lift up to 30 pounds occasionally, 10 pounds frequently, and 5 pounds constantly.
Ability to operate golf cars and other role-related vehicles or equipment for extended periods as needed, travel between courses, and identify safety concerns.
Ability to use two-way radios and pace-of-play technology while monitoring activity throughout the golf courses.

Nice To Haves

Experience in golf operations, pace-of-play management, golf course marshalling, or related hospitality work.
Experience supervising or training team members and using Tagmarshal or similar GPS-based pace-of-play technology.
Knowledge of golf etiquette, tee-time management, and golf course operations.

Responsibilities

Monitor pace of play across the resort’s golf courses, identify potential delays, and apply established procedures to maintain a consistent flow of play.
Maintain a visible, approachable on-course presence; communicate respectfully with guests, address slow play and congestion, and resolve concerns while maintaining hospitality.
Coordinate with starters, golf shops, and Golf Operations to support tee-time intervals, course transitions, group activity, and daily playing conditions.
Adjust monitoring and response plans for individual course characteristics, changing weather, tournaments, and peak demand.
Recruit, onboard, schedule, deploy, train, and supervise Ranger Team members, including conducting performance evaluations, providing ongoing coaching, and taking corrective action.
Establish and reinforce Ranger Team standards for guest interactions, on-course monitoring, communication, safety, escalation procedures, and accountability.
Communicate daily staffing priorities, course conditions, and operational updates while fostering a positive, collaborative team culture.
Compile and distribute daily, weekly, monthly, and annual pace-of-play reports to Golf Operations leadership and other designated stakeholders.
Analyze pace-of-play data, guest feedback, and incident records to identify recurring bottlenecks and opportunities for operational improvement.
Use Tagmarshal and related GPS and reporting technology to monitor course activity, maintain reliable records, and support data-informed decisions.
Assist with GPS equipment and software setup, maintenance, and troubleshooting; train Ranger Team members on appropriate use and accurate data collection.
Recommend adjustments to processes, communication, and on-course practices to enhance course flow and guest satisfaction.
Perform other related duties as assigned.