PACE Director of Center Operations, RN (Central Valley PACE - Stockton)

Golden Valley Health Centers•Stockton, CA

1d•$140,000 - $150,000•Onsite

About The Position

The Director of Center Operations (DCO) manages operational aspects of a regional PACE center and its associated Alternative Care Sites (ACSs), served by multiple PACE Interdisciplinary Teams (IDTs). The role works to achieve effective access to services and strong customer service, quality, cost, and delivery performance aligned with Central Valley PACE’s mission, strategic goals, and values. The DCO serves as a liaison between the center, support service management, and leadership, and provides operational support to center, ACS, and support service managers across areas including the clinic/day center, transportation, home care, therapies, nutrition, 24/7 nurse line, quality, and social/behavioral health. The role is the lead executive for the regional center, ACSs, and support services, with administrative responsibility for the direct operation of multiple PACE IDTs. The position is based at the Stockton Center, with initial training at the Modesto Center. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Compensation is $140,000 to $150,000 annually.

Requirements

Graduate of an accredited school of professional nursing.
Hold a current, unencumbered California Registered Nurse (RN) license.
Hold a current American Heart Association BLS CPR card.
Have at least five years of experience supervising licensed staff in a healthcare setting.
Meet one of the following: a registered nurse with a baccalaureate or higher degree in nursing or another health-related field and three years of experience within the last five years in a home health agency, primary care clinic, or health facility; or a registered nurse with four years of nursing experience within the last five years in one of those settings.
Demonstrate excellent social skills, professional demeanor, and leadership.
Be able to use initiative, independent judgment, and discretion; motivate others; and work with minimal supervision.
Be proficient in MS Word and Excel.
Be able to meet deadlines, prioritize tasks, and interact effectively with operational and clinical personnel.
Be able to collect, correlate, and analyze data; develop plans; prepare presentations; manage work; and solve problems.
Demonstrate excellent customer service and the ability to build effective relationships with coworkers, supervisors, and leaders.
Communicate skillfully, manage multiple priorities, maintain a warm and friendly demeanor, perform nursing duties, adapt flexibly and innovatively, focus on results, and travel frequently or as required.
Demonstrate teamwork, communication, data-entry, computer-application, and electronic-health-record skills.
Meet the standardized competencies established by Central Valley PACE and approved by CMS before working independently.
Have a valid California driver’s license, vehicle insurance, reliable transportation, and an acceptable driving record.
Be able to lift up to 30 pounds; patient moving, lifting, or transfers requiring greater force should be performed with assistance as appropriate.
Be able to exert maximum muscle force to lift, push, pull, or carry patients.
Be able to hear staff and clients by phone and in person, and speak clearly to communicate information.
Have sufficient vision, with or without lenses, to read memos, computer screens, personnel forms, and clinical and administrative documents.
Have high manual dexterity and be able to reach above shoulder level, bend, squat, sit, stand, stoop, crouch, reach, kneel, twist or turn, finger, and feel.

Nice To Haves

A master’s degree is preferred.

Responsibilities

Demonstrate effective communication and problem-solving skills.
Support, implement, and foster staff understanding of Central Valley PACE’s mission, vision, and values.
Collaborate with PACE and clinical leadership to develop, implement, and evaluate healthcare services.
Achieve access and profitability objectives.
Directly supervise Center, ACS, and Support Services Managers.
Lead and motivate employees, define expectations, and maintain personal effectiveness under pressure.
Use data to drive efficiency, quality improvement, and staff empowerment.
Collaborate with the PACE Senior Director of Operations to develop, monitor, and analyze budgets and financial information, and use resources effectively and economically.
Promote transparency by developing, sharing, and updating data, dashboards, and reports with Center, ACS, and Supportive Services Managers.
Ensure equitable distribution of human resources across multiple IDTs to meet participant care needs.
Ensure centers and support services comply with state and federal regulatory guidelines.
Act as interim manager for centers, ACSs, or support services as needed, following role-specific training and competency completion.
Serve as liaison between center, ACS, support service management, and PACE leadership.
Observe participants for changes in physical, mental, emotional, or social functioning and report changes to a licensed nurse.
Support PACE maintenance activities related to patient safety, infection control, quality assurance, mandated reporting, consent, and confidentiality policies and procedures.
Demonstrate understanding of the age-related characteristics and needs of patients served.
Ensure compliance with safe-working-condition policies, monitor unsafe conditions, recognize and address inappropriate or ineffective patient care management, and complete written reports.
Travel to multiple sites as required.
Perform other projects and duties as assigned.